Customer Service Representative

SIAN MURPHY

**** ********* ** ***** ******, OH **121 · 440-***-****

************@*****.***

A diversified individual with customer service skills as well as managerial skills. I am a fast learner as well as open to learning new things that will help further in my career.

EXPERIENCE

08/2019-09/2020

STORE MANAGER, Cubesmart

Customer service, opening and canceling of customer accounts, calling on past due accounts, adding late fees, data entry, maintenance on facility, cash handling, credit card processing and handling all data for store on a day to day process.

JANUARY 2018 – 07/2019

CUSTOMER SERVICE REPRESENTATIVE, Spectrum

Customer service, offering different products to customers, taking payments from customer, putting in different codes to adjust customer accounts, adding services to accounts whether it was upgrading or down grading of services.

RAINBOW SHOPS

Store Manager Maple Heights, OH February 2008 - April 2017

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or

in performing services for customers.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing

workers when appropriate.

Provide customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

Plan budgets and authorize payments and merchandise returns

FASHION CENTS

Assistant Manager Cleveland, Ohio November 2000 - February 2008

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons

according to their needs.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs

when equipment malfunctions.

Set up and manage paper or electronic filing systems, recording information, updating paperwork,

or maintaining documents, such as attendance records, correspondence, or other material.

Order and dispense supplies.

Train and assist staff with computer usage. Assist store Manager with daily

Operations of the store

SKILLS

CUSTOMER AND PERSONAL SERVICE SALES AND MARKETING

ADMINISTRATION AND MANAGEMENT COORDINATION

SERVICE ORIENTATION MATHEMATICS

MANAGEMENT OF PERSONNEL RESOURCES SOCIAL PERCEPTIVENESS

EDUCATION AND TRAINING PERSONNEL AND HUMAN RESOURCES

JUDGMENT AND DECISION-MAKING CLERICAL

ECONOMICS AND ACCOUNTING PUBLIC SAFETY AND SECURITY

OPERATIONS ANALYSIS OPERATION AND CONTROL

OPERATION MONITORING

REFERENCES AVAILABLE UPON REQUEST

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