Administrative Assistant Customer Service

Objective

A professional with banking experience, sales, portfolio management, financial analysis, customer service, and business development. Fully conversant with MS-Office and CRMs like SalesForce for deals and data management.

Work Experience

WOODLANDS ASSISTED LIVING BALTIMORE, MD

Accounts Payable/Administrative Assistant May 2018-January 2020

Handle a multi-line phone system of incoming calls providing feedback as needed to family members, doctors, suppliers and pharmacies

Assist with daily payment of invoices and vendor co-ordination

Support executives’ schedules and handled extra projects as needed

PNC BANK GROUP Pittsburg, PA

Trade Finance Relationship Manager June 2014-February 2016

Involved in the setup of the Business Banking Trade Finance portfolio

Structured solutions for Letters of Credit issuance managing funding gaps. Facilitated issuance of Stand By Letters of credit

Originated end to end on balance sheet trade facilities including short term loans, LPO financing, Contract financing, Invoice discounting, LC discounting while growing the bank’s balance sheet

Structured and presented distributor financing proposals to large corporates in the country and supported value chains

Worked closely with other Financial Institutions for trade finance credit lines

Extensive knowledge and use of Model Bank (T24) system, Microsoft Office and Salesforce

Closed and booked trade finance deals above USD50Million, growing facilities utilization by 40%

Met and surpassed the portfolio revenues target on trade Net Interest Income & Net Interest Revenue by USD800,000

PNC BANK GROUP Pittsburg, PA

Junior Data Modeler May 2010-June2014

Responsible for delivering and coordinating data-profiling, data-analysis, data-governance, data-models (conceptual, logical, physical), data-mapping, data-lineage and reference data management.

Performed gap analysis for different data sources

T. ROWE PRICE BALTIMORE, MD

Participant Service Associate January 2007-May 2009

Maintained daily inbound and outbound contact with investors and retirement plan participants on 401K queries and stock market activities

Administered mutual funds; settled shareholders’ transactions, entered real-time stock, option,

Education

2017 - 2018: Master of Science (International business) – Skema Business School

2001 - 2005: Bachelor of Science (Management & Finance) – Coppin State University

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