Eligibility Specialist Customer Service
Resume:
Mesa, AZ *****
***************@*****.***
JOHN ANDRE’ BUTLER
WORK
HISTORY
KELLY SERVICES GILBERT, AZ
**/**** – 01/2022 Salary: $19.00 USD Per Hour
Eligibility Specialist
Processed and submitted applications for the non-profit charity, Azcend. Duties included reviewing and performing background checks, mediating with landlords, explaining ineligibility to failed applicants, and submitting payment requests to the Maricopa County Department of Human Resources. Supervisor's Name: Eloise Pena Supervisor's Phone: 480-***-**** Ring Tempe, AZ
08/2019 – 07/2020 Salary: $14.00 USD Per Hour
Tech Support
Assisting callers using instructions and replacements for technical issues with internet based home security devices.
Supervisor's Name: Allan Lira-Rios Supervisor's Phone: 480-***-**** FISERV PHOENIX, AZ
08/2016 – 11/2018 Salary: $17.00 USD Per Hour
Risk Management II
Providing customer service and fraud prevention for multiple banks and credit unions worldwide. Diagnosing error messages and applying appropriate measures to maintain convenient use of debit and credit cards. Initiating dispute cases and maintaining communication with affected cardholders. Supervisor's Name: Andrew Gardner Supervisor's Phone: 623-***-**** EFFEX CHANDLER, AZ
08/2014 – 08/2016 $12.50 USD Per Hour
Machinist
Handled hazardous chemicals and delicate silicon wafers during the diffusion process of creating semiconductors.
Supervisor's Name: Jenni Cizek Supervisor's Phone: 480-***-**** SEARS HOLDINGS TEMPE, AZ
10/2013 – 03/2014 $12.50 USD Per Hour
Customer Service
Resolved issues with the delivery of home appliances by interfacing with customers, retail stores, carriers and other Sears departments. Supervisor's Name: Rene Lopez Supervisor's Phone: 480-***-**** STREAM GLOBAL SERVICES PHOENIX, AZ
07/2012 – 08/2013 $11.50 USD Per Hour
Customer Service
Migrated Legacy Nextel customers to Sprint service via phone sales, troubleshooting general cellphone issues, and providing general customer service.
Supervisor's Name: Nateria Williams Supervisor's Phone: 623-***-**** COMMERCIAL STAFFING/TOTAL PRESENCE MANAGEMENT PHOENIX, AZ 06/2011 – 03/2012 $9.00 USD Per Hour
Dispatch
Interviewed, recruited and dispatched temporary employees for light industrial, clerical, warehousing and manufacturing positions. As well as assisting with payroll
Supervisor’s Name: Eric Holt Supervisor's Phone: 623-***-**** EDUCATION HIGH SCHOOL DIPLOMA, APACHE TRAIL HIGH SCHOOL APACHE JUNCTION, AZ 5/2005 Relevant Coursework, Licensures and Certifications: My academic accomplishments include perfect attendance, Honor Roll, starting center for the basketball team, and I was a charter member of our institution's Peer Mediation program. REFERENCES ANTHONY ARMSTRONG
TECHNICIAN, GILA RIVER CASINO
LORRAINE JOHNSTON
SENIOR ELECTRON MICROSCOPIST, NXP SEMICONDUCTORS
TRE BARRETO
MACHINIST, EFFEX
SKILLS Customer Service
OSHA certified Forklift Operation
Computer Applications using Mac OSX, and Windows Office XP, Windows 7 through 10 including Word, Power Point, Excel, and QuickBooks Call Center Operations
Problem solving in high stress situations
Strong Leadership
Team oriented
Self-motivated
Organized
Detail oriented
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