Code 10 Contact Details
Resume:
Curriculum Vitae of
Prince Siphiwe vilakazi
Brief Profile:
Prince is a passionate, loyal and devoted Black Male Employment Equity Candidate who holds Certificates in Warehouse Management Practice and Wholesale and Retail Operations/Distribution (NQF Level 2). that has equipped him. He has gained extensive experience in Sales Customer Services by managing colleagues and client’s expectations and communicating appropriately, he has the capacity to manage one’s own and other’s disruptive emotions and impulses remain functional, focused and level – headed in situations of stress or pressure, obtain authorisation for orders. Furthermore he ensures accurately captured data is communicated to the client & stakeholders, maintains a positive attitude and respond openly to feedback. In addition, Prince has a vision to initiate new ideas and implement innovative approaches through strategic direction and he needs an organisation to utilise his skills. To establish myself in a rewarding position this offers a fulfilling path, one in which full use be made of my background and experience, I thrive to be successful in every task I perform, Prince will be an asset at your organization.
PERSONAL INFORMATION
Surname
Vilakazi
Full name
Prince Siphiwe
Date of Birth
29 May 1982
Gender
Male
Race
Black
Nationality
South African
Marital Status
Single
Languages
English, Sesotho, Zulu
Driver’s License & Own Transport
Code 10/ Pdp
Fork Licence
F2A-7000kg with side shift
Area of Residence
9612 Ivory Park Ext 9 Rolihlahla Section
Contact Number
Contact Number (Alternative)
Email Address
****************@*****.***
KEY SKILLS & ABILITIES
Strong Communication Skills
Presentation Skills
People Skills
Time Management
Telephony Skills
Strong Leadership skills
Administration Skills
EDUCATION: SECONDARY & TERTIARY
Qualification / Course
Institution
Year
Mechanical Engineering (N1
Central Johannesburg College
2002
Warehouse Management in Practice
SAPICS The Association For Operations
2011
Wholesale and Retail Operations/Distribution
(NQF Level 2).
2016
COMPUTER PROFICIENCY
Level of Proficiency [1 Basic ; 2 Intermediate ; 3 Advanced]
Programme
Level
Programme
Level
Programme
Level
MS Word
3
MS PowerPoint
3
MS Outlook
3
MS Excel
3
SAP System
3
3
EMPLOYMENT DETAILS
Starting with current / most recent positions:
Company
Diplomat Group SA (Johannesburg)
Nature of Business
Logistic/Warehousing
Employment Dates
28 April 2017- to date
Position Held
Debriefing and customer returns Supervisor
Responsibilities
1.POD’s
Ensure that 100% pod’s are returned by the drivers daily
Checking and signing of loading reports on a daily basis
Ensure that all invoices and uplift documents are ticked off the loading report.
Investigate all unticked invoices and or escalated to the dispatch team when necessary, thus all missing pod’s must be investigated urgently.
Report all the discrepancies daily including the drivers’ non compliance
All pod handover sheets are signed and neatly filed and ensure that ALL pod’s received shipments are closed.
2.Redeliveries
Ensure that the back process is adhered to all the times
Ensure that all the invoices with redeliveries have been cancelled and the outbound reversed by the nightshift debriefer.
Ensure that the distribution team is always notified of all the redeliveries and all the stock is moved to the designated area.
3.Dirty POD’s
See to it all dirty pod’s are given to the pod controller to update the shorts and overs report.
Hand them over to the warehouse and follow through until getting them back with the findings including the stock if found in the bin. The signed handover to be properly filed.
Hand them to the Returns manager.
4.House keeping
Make sure no stock to be on the debriefing floor for more than 24 hours without being processed. Daily report regarding the stock on the floor.
Maintain cleanliness in the debriefing area.
5.People Management
Monthly one on one with the debriefers
Preparing their iplan.
Managing their time keeping
6.Returns order well
Closely monitoring of returns order well
Ensure that all uplifts that were not collected due to the driver being late, are given back to the Distribution team for re-planning the same day. This should be treated as redeliveries.
Ensure that all uplifts in the bags are weighed and the actual weight should tally with the system weight.
Reason for Leaving
GROWTH AND BETTER REMUNERATION
EMPLOYMENT DETAILS
Starting with current / most recent positions:
Company
Diplomat Group SA (Johannesburg)
Nature of Business
Logistic/Warehousing
Employment Dates
12 October 2014- March 2020
Position Held
Senior returns Clerk
Responsibilities
Co-ordinates the Returns procedure between the Driver and the warehouse
Ensures that the Customer is satisfied with the item delivered
Ensures that the Correct Customer is Credited for returns or short deliveries
Controls (Debrief) PODs/Invoices, including closing the shipments
Carries out the Administration spread sheet work to update Sales, Finance and Rep personnel about returns and queries daily
Receives and process PODs that contains Returns (using the SAP system to navigate and move the stock to accurate Locations)
Compiles, files and submits a National report based on the recorded returns and damaged stock
Pass credit to claims filled by clients
SAP super user ( reversing incorrect process done on Returns )
Runs a daily, weekly, monthly Report for returns processed Nationally (Port Elizabeth, Durban, Cape Town and Johannesburg (Head office)
Checking Returns from Customers: Verifying that the correct quantity is returned on the correct document. Verifying the expiring duration. Then allocating it to correct W/H locations
Control Returns/Claims: ensuring a continuous effective flow of returns from the customer to the Warehouse. Ensuring that the correct customer is credited for their claim.
Processing Credit Notes: Checking the validation of the credit request. Utilising SAP System to pass correct credit, which reflects on the customer’s account/ statement.
Control of All claims in the Debtor’s book: Documenting a clear spreadsheet that highlights credits passed and stock returned.
Reason for Leaving
GROWTH AND BETTER REMUNERATION
Company
TFM Industries
Nature of Business
Logistics
Employment Dates
April 2007 – November 2012
Position Held
Expeditor / Stores Supervisor
Responsibilities
(Expediting Internal & External Orders) Receiving, Dispatching.
Stock Taking, Keeping Production Due Dates, Storage and handling equipment, inventory accuracy, cycle counting.
The willingness to anticipate, recognise and meet the needs of internal and external customer
The ability to highlight inconsistencies and inaccuracies in detailed information
Follow- through, the motivation to ensure the highest standards of quality and productivity are consistently maintained
Achieve results following rules and procedures
Use language and words rapidly and flexibly in speech and writing
The capacity to manage one’s own and other’s disruptive emotions and impulses remain functional, focused and level – headed in situations of stress or pressure
To know one’s strengths and weakness and the motivation to learn new skills, behaviour and knowledge
Client Service
Receive inbound calls from sales reps
Action and follow up on queries
Obtain authorisation for orders
Ensure accurately captured data is communicated to the client & stakeholders
Ensure feedback to sales reps
Deliver excellent call quality
Effective administration
Accurately captured information received from various sources
Adhere to administrative systems
File information as per file procedure
Ensure 100% filling accuracy
Distribute required information to all the relevant parties within an hour
Self management
Take ownership and accountability for tasks and activities and demonstrate effective self-management
Follow through to ensure that the quality and productivity standards of own work are consistently and the accurately maintained
Inform relevant parties in the event of tasks or deadlines not met and provide appropriate resolution
Maintain a positive attitude and respond openly to feedback
Manage colleagues and client’s expectations and communicate appropriately
Manage own disruptive emotions (handle stress in ways that do not negatively impact on the team)
Reason for Leaving
Career Development and Growth
REFERENCES
Full Name
Samson Sibisi
Company
Diplomat Group South Africa
Job Title / Position
Manager
Contact Details
Full Name
Ockert Coetzee
Company
TFM Industries
Job Title / Position
Planning Manager
Contact Details
Curriculum Vitae of
Prince Siphiwe Vilakazi
Contact this candidate