Customer Service Project Manager
Resume:
SUMMARY
SKILLS
EXPERIENCE
BENJAMIN
SANTIAGO
*********@*****.***
El Paso, Texas 79934
Dedicated Broadcast Technician with many years of experience in telecommunications industry. Skilled project manager that manages competing priorities to meet expectations of diverse stakeholders. Analytical Broadcast Technician with deep technical acumen and commitment to high-quality work. Adept at working in self-motivated or collaborative team settings. Communicate technical concepts clearly. Talented supervisor offering proven expertise in setting up and calibrating equipment combined with top-notch mechanical knowledge. Monitor broadcasts to identify and quickly resolve issues. Solid background in manufacturing production. Talented quality offering proven expertise in setting up and calibrating equipment combined with top-notch mechanical knowledge. Monitor broadcasts to identify and quickly resolve issues. Solid background in industrial production.
• Regional dialects
• Audio translations
• Localization research50
• Typing 50 WPM50
• Typing 50 WPM
• Transcribing
• Transposing
• Audio editing
• Digital recording
• Root cause analysis
QULAITY CONTROL TECHNICIAN, TRANSLATOR & LAB TECH 05/2000 to 01/2006 DU PONT CHEMIVAL COMPANY - WUPPERTAL, NRW GERMANY
Proofread translations to identify and correct punctuation, grammatical and translation errors.
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• Translated client documents between languages.
• Worked with clients to establish translation requirements and scope.
• Delivered translation services to clients.
LAB TECH, QUALITY, AND SHIFT SUPERVISOR 03/1992 to 03/2000 ALLEGUENY LUDLUM STEEL CORP - Wallingford, CT
Assisted upper management with daily operations to meet standards of service and quality.
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• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations. Notified supervisors about production problems and helped identify and correct concerns.
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Documented, filed and maintained proper inspection records and quality assurance documents.
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US ARMY MILITARY POLICE 03/1988 to 03/1992
Depatment Of Defense - N/A, N/A
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
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Led diverse training simulations to prepare teams for combat and emergency situations.
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Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
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• Trained and instructed subordinates and supported units on [Type] training. Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
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EDUCATION AND
TRAINING
CERTIFICATIONS
• Completed regular patrols of assigned areas within operations areas.
• Developed top talent by leading training initiatives for combat preparation. Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
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Developed and maintained daily personnel accountability reports for [Number] soldiers in remote and urban combat settings.
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• Managed receipt, storage and issue of mission-specific weapons and ammunition. Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
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• Prepared operation plans and orders to support resource and installation security. Nashville High School - Nashville, AR
GED
09/1980
• [Award Name] RecipientBE
• [Award Name] RecipientBE
TEXARKANA COMMUNITY COLLEGE - Texarkana, TX
Some College (No Degree)
ESSEN VOLKHOCHSCHULE - WIPPERTALNRW GERMANY
TECHNICAL LAB TECH
06/2002
LANGUAGES English:
Professional
Spanish:
Professional
Italian:
Professional
German:
Professional
• CUSTOMER SERVICE MANAGER Training - 1999
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