CSR

Clifton E. Roberts

**** ******** **. ****: 281-***-****

Shreveport, La. 71119 *********@*****.***

Professional Summary

To obtain a position in which my training, customer service, and management skills will be an asset to the company and where there is room for advancement.

Professional Experience

GDIT 05/2021—07/2021

FEMA Application Processor – Remote Shreveport, La

Reviewed application(s) for complete detailed information.

Reviewed documents that were faxed or emailed along with the application(s).

Made outbound calls to the applicant and/or vendors if an application was incomplete or proof of documentation was not legible to verify.

Once the application(s) and all documents were verified, the application was processed through to be approved for burial assistance for customers who lost a family member(s) to COVID-19.

TTEC Global Headquarters 05/2019 --- 03/2021

Bank of America Claim Processor - Remote Englewood, Co

Reviewed verified, and identifies customer transactions to detect/prevent financial crimes activities

Document research findings and actions

Identifying recoverable transactions and initiating merchant chargebacks/presentments

Preparing and ensuring customer notifications are sent within applicable regulatory requirements

Understand core systems, applications, technical platforms, and other duties as required by the Fraud/Reg E Department

Flight Attendant 08/2004 — 08/2018

ExpressJet Airlines Houston, Tx

Responsible for the safety and comfort of the passengers during all phases of normal and non-routine flight operations

Directed by the captain to perform additional duties

Catered snacks and beverages for passengers

Enforced safety and FAA rules to ensure that all passengers are knowledgeable of their responsibility as a passenger

Assistant Store Manager Sales 08/2001 — 06/2004

Rack Room Shoes Shreveport, La

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.

Trained staff to deliver outstanding customer service.

Flight Attendant 10/2000 — 06/2001

Chautauqua Airlines Indianapolis, IN

Responsible for the safety and comfort of the passengers during all phases of normal and non-routine flight operations

Directed by the captain to perform additional duties

Catered snacks and beverages for passengers

Enforced safety and FAA rules to ensure that all passengers are knowledgeable of their responsibility as a passenger

Fine Dining Server 09/1999 — 10/2000

Casino Magic/Randolph Steak House Bossier City, La

Presented menu to the guest, suggested dinner courses/appropriate wines, and answered questions regarding food preparation

Served meal to patrons according to established rules of etiquette and formal settings

Maintained high standards of excellence

Assisted management in planning and execution of catered functions

Totaled bills and accepted payments

Cage Cashier/Field Banker 08/1997 — 02/1999

Horseshoe Casino and Hotel Bossier City, La

Handled transactions such as cashing personal checks and processing cash advancements for credit cards

Established lines of credit (marker), handled large amounts of money ($50,000-$75,000), and cashed out jackpots to players on a daily basis

Handle large amounts of money including $1 million-plus

Responsible for all casino chips on my floor

Customer Service, Accounting Office 08/1993 — 05/1997

Bank of America Los Angeles, Ca

Provided information on complex banking transactions and returned checks on customer's accounts as requested by branches and other banking units

Promoted to the Signature Verification Department to verify each customer's signatures on checks

Took calls from branch tellers requesting to verify signatures as customers waited at the branch

Promoted to the Affidavit of Forgery Unit

Solved problems with customers regarding stolen, lost, or fraudulent checks

Assistant Manager 10/1988 – 04/1993

Shoe City Shreveport, La.

Education

Louisiana State University - Computer Science

Shreveport, La, US

High School Diploma: Green Oaks High School - Courses Required Shreveport, La, US

Skills

Inventory management

• Good communication skills Accurate money handling

Team leadership experience • Organization

Results-oriented mindset

Organizations

Junior Achievement Program, Bank of America

Toastmasters International Speaking Club

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