Cisco Manager
Resume:
Wichita, Kansas *****
**************@*****.***
Peggy Lewis
Qualifications
A skilled telephony professional with experience in all aspect of telephony from planning to execution.
Professional
Experience
1992-2018 State of Colorado Denver, CO
OIT- Senior Telephony Analyst
Cisco VoIP phone system support including Unity mailbox administration
Set up speed dials for end users
Experience with CISCO unified real-time monitoring tool
Familiar with dial number analyzer
Call detail record analysis and reporting
Helped design, implement, install, and operate the Sonexis audio conference system
Maintained 3 offsite location with technical support
Experience with Call Manager V10.5
Programming of VoIP devices, limes and voice mailboxes in Cisco (CUCM) environment
Build schedule to provide information about closure for holidays on the main division call handler numbers
Plan, design, implement, and operate CISCO VoIP network
Familiar with bulk administrative tool
Plan, design, implement, and operate phone trees
Set up single number reach in Call Manager
Knowledge of CA ticketing system
Telecommunication moves/adds/change requests for Cisco Call Manager
Experienced with cross-connects and troubleshooting telephone equipment
Experienced with Audio Visual support systems
Certificates of
Completion
2017 Cisco CIPTV1 1.0 Center for Professional Development 2014 Deploying Cisco UCCX 5.0 Center for Professional Development 2014 ACUCM Center for Professional Development
2014 AUC Center for Professional Development
2011 Cisco IUC Ascolta
2010 Cisco ICND 1 New Horizons
2010 CVOICE Sunset Learning
2009 CIPT1 Sunset Learning
2007 Cisco Call Manager/Unity Admin Sunset Learning Education
1992 Regis University Colorado Springs, CO
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