Customer Service Voice Process
Resume:
Syed Rahil
Sahifa (Hyd), Andhra Pradesh ******
****.*********@*****.***
A Customer Service Executive with 2+ year of experience in the voice process and proven ability to communicate effectively with multiple levels of an organization. Willing and able to learn new systems and adaptable to changing corporate environments. PROFESSIONAL SUMMARY
● 2+ year of full-time experience in Customer Service Executive.
● Hands on experience in overseeing the customer service process
● Experience in Resolving customer complaints brought to attention
● Conducting quality assurance surveys with customers and providing feedback to the staff
● Strong analytical skills in problem solving.
● Strong collaborative and interpersonal skills, hands-on and proactive Work Experience
Business Solutions
2019 to 2020
Managing large amounts of incoming calls and customer service inquiries Vertex
2014 to 2016
Generating sales leads that develop into new customers
● Identifying and assessing customers' needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Education
Education
junior college - Hyderabad, Telangana
2011 to 2013
Hyderabad - Hyderabad, Telangana
2011
Skills / IT Skills
• Management
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