Customer Support

MAITE ARMOA

Felipe González *** – Paraguay +595-*********

************@*****.***

EXPERIENCE

Benkovics SA

Logistic Management 2016 – 2022

Organization of the week according to the needs of customers, and the availability of material resources and personnel available, scheduling the business calendar in conjunction with the managers of each service offered by the company. At the same time, I search for office and packaging materials suppliers for the three operating locals and for national and international shipments.

Answer approximately 30 incoming calls daily, with professional and courteous manners to identify customers needs and collect information. Personalized attention in Spanish, English and Portuguese.

Key achievements:

I held different positions within the company, mainly as Directory Assistant, performing administrative tasks related to the control of warehouse materials and accounting documents.

By taking on the position of Sales and Job Coordinator, sales increased by more than 50%. In order to do so, problem solving skills are applied daily to solve customers inquiries, and escalate using appropriate channels when necessary.

In the Logistics area, there was a remarkable regularization of legal documentation related to leases offered, working in conjunction with archives area, achieving a solution to problems as incorrect billing to customers, or maintenance of branches without adequate work follow-up.

I have created new Excel spreadsheets for the control of quotations sent, contracts made and sent, pending payments and the total digitalization of the documentation of new customers and new warehouse and building maintenance regulations, trough explored new learning alternatives to solve current and future problems.

EDUCATION & VOLUNTEERING

Universidad Nacional de Asunción 2019 – Present

Human Ecology Engineering - Global Average 3/5

Harvard – EdX Course – Online course

CS50’s Understanding Technology

Artes y Oficios Paraguay 2010 – 2012

Oratory

Club Escuela Solidaria Volunteering in Paraguay 2018 - 2020 Languages and Environmental Sciences Teacher to kids between 2 to 12, living in vulnerable neighborhoods of Paraguay.

Technical support to Indigenous communities in Paraguay, Volunteering 2020 - 2021 Guidance in community waste management, teaching irrigation pipe assembly, encouraging teamwork and community solidarity, without interfering in the morals and customs of each culture of the different ethnic groups.

SKILLS

English Spanish Portuguese Excel, Word, PowerPoint Google Calendar Zoom, Google Meet AutoCAD 2D, AutoCAD 3D Beginner’s knowledge of JavaScript and C# Entrepreneurship enthusiast Crypto enthusiast Environmental responsibility in digital matters Writer & Reader Transcendental Meditation practitioner.

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