Desktop Support Active Directory
Resume:
Resume
Applied Post: IT Technical Support VISA SATUS 18
RAJESH P S
Mob : +965-********
Email ID:
************@*****.***
Permanent Address
Girish Bhaven
Malayalapuzha
Pathanathitta
Kerala
India
CAREER OBJECTIVE
Objective
To deliver best innovative and updated IT solutions or support, where my experience, skills and best practices can be used for maximum growth of the Company and to grow with the organization
Professional Skills & Certifications
• Microsoft Certified Solutions Associate in Windows Server 2016(MCSA: 15546862)
• Cisco Certified Network Associate [CCNA] CSC11942O424. TECHNICAL QUALIFICATIONS
• Diploma in Computer Hardware & Networking .2002.
• Diploma in Electronics.
Educational Qualification
Bachelor Degree
EXPERIENCE : 12 YEAR
Organizations
Al Ahili Bank Kuwait
( Under Project Enhanced Engineering &Multi Technologies .Co) Duration : June 2018
Designation : I T Helpdesk Support Engineer(ABK Bank) Responsibilities:
• Provided End user technological support for Computer and LAN related issues.
• Provided Support for Server, Printers, Laptop, PC and Network
(Hardware and Software).
• Provide Support for Bank core applications and Bank Intranet .
• Able to configure and use Microsoft Enterprise, Active Directory, and Microsoft Outlook.
• Assisted for SQL Configuration, Packet Software, and Outlook.
• Assisted in discovery, research, and resolution of technical issues
• Monitored and responded phone and e mail requests for technical.
• Maintained Help Desk applications and assisted in refining procedure(Service desk manager, LANrev,SSCM,BMC Remedy)
• Configuring Different Routers And Rack Installations. I T Technical key skill
Installation, Configuration, Assembling, Troubleshooting and Maintenance of PC’s.
Installing, Configuring, and upgrading of software and Hardware on windows.
Creating and Administering machines and Users using Group Policy Objects.
Installation and configuration of Dynamic Host Configuration Protocol (DHCP).
Installation and configuration of Domain Naming System (DNS).
Installing, configuring, and troubleshooting Anti Virus Servers.
Configuring Different Routers and Rack Installations.
Server room Rack Patch board arrangement, Switch, Cable arrangement
Basic knowledge for MS Offices (Word, Excel)
Knowledge in Designing, planning, Configuring of DVR, CCTV and I P Camera.
Setup, deployed, and maintained of end user machines.
Assisted in discovery, research, and resolution of technical issues.
Provides remote desktop support when required. (SCCM, LAN Drive, MSRA).
Good Knowledge in BMC Remedy Applications.
Networking (WAN, LAN), Servers (Windows2000, Windows 2003 server, Window 2008 server), Routers Series 800, 1600, 2501, 1721,2503, and Switches 1900, 2950, 3560.
Administering and monitoring performance of LAN/WAN network using remote connection tools.
Installation and configuration of Cisco switches 3550&3560.
Supervising the subcontractors for cabling and installation of PVC/GI conduits.
Installation & Configuration for Network Printer and Xerox.
Provided end-user technological support for computer and LAN related issues.
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support.
Maintained Help Desk specific applications and assisted in refining procedures.
Performing computer installation and operating system configuration in designated networks. Kuwait Experience
IT Support Engineer .
Kuwait National Petroleum Company(KNPC) Kuwait from March 2017 to June2018.
(Under Project Hasibat Information Technologies Co) Job Profile
Provided End user technological support for all it related issue.
Provided Support for, Printers, Laptop, PC, KNPC Portal Application, MOG Software Application and Web Application.
Assisted for SQL Configuration, Packet Software, Outlook.
Monitored and responded phone and e mail requests for technical.
Maintained Help Desk applications and assisted in refining procedure.
Provides remote desktop support when required. (SCCM,LANre,MSRA).
Good Knowledge in BMC Remedy Applications.
Working as aIT Field Support with M/s. AZADEA Fashion Retail (ZARA, BOGGI, Paul Café, Columbus cafe,) Kuwait from March 2016to March 2017. Networking (WAN, LAN), Windows 2003 server, Window 2008 server, Windows2012 server) Job Profile:
Administering and monitoring performance of LAN/WAN network using remote connection tools.
Installation & Configuration for Network Printer and Zebra Printer, POS System, PDA.
Provided support Retail Fashion Shop for Packet Software, IP camera, Biometric systems.
Installation and configuration of WIFI network, firewall, routers, access point and switch
Maintained Help Desk applications, Computer Hardware, Data, and SQL Configuration.
Performing computer installation and operating system configuration in designated networks.
Knowledge for Installation and maintenance of CCTV System & Security System Working as an I T Support / Assistant System Admin with M/s. Group4 Security Solutions Kuwait (AL MULLA GROUP) from February, 2007 to March 2016. Job Profile:
Installing, Configuring, and upgrading of software and Hardware on windows.
Creating and Administering machines and Users using Group Policy Objects.
Installation and configuration of Dynamic Host Configuration Protocol (DHCP).
Installation and configuration of Domain Naming System (DNS) installing and New user adding Exchange 2008server and 2012 Server.
Configuration of Microsoft Outlook in Windows7, Windows 8 and Windows 10.
Installing and configuring and troubleshooting Anti Virus Servers
Knowledge for Installation and maintenance of CCTV System & Security System. Personal information
Date of Birth 25 05 1980
Nationality Indian
Passport No M0232431
Residency Status 18 –Transferable
Languages Known English, Hindi, and Malayalam
Declaration
I hereby declare that all the information mentioned above is true to the best of my Knowledge. Place: Kuwait
Date: RAJESH PS
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