Resume

Applied Post: IT Technical Support VISA SATUS 18

RAJESH P S

Mob : +965-********

965-********

Email ID:

adqckj@r.postjobfree.com

Permanent Address

Girish Bhaven

Malayalapuzha

Pathanathitta

Kerala

India

CAREER OBJECTIVE

Objective

To deliver best innovative and updated IT solutions or support, where my experience, skills and best practices can be used for maximum growth of the Company and to grow with the organization

Professional Skills & Certifications

• Microsoft Certified Solutions Associate in Windows Server 2016(MCSA: 15546862)

• Cisco Certified Network Associate [CCNA] CSC11942O424. TECHNICAL QUALIFICATIONS

• Diploma in Computer Hardware & Networking .2002.

• Diploma in Electronics.

Educational Qualification

Bachelor Degree

EXPERIENCE : 12 YEAR

Organizations

Al Ahili Bank Kuwait

( Under Project Enhanced Engineering &Multi Technologies .Co) Duration : June 2018

Designation : I T Helpdesk Support Engineer(ABK Bank) Responsibilities:

• Provided End user technological support for Computer and LAN related issues.

• Provided Support for Server, Printers, Laptop, PC and Network

(Hardware and Software).

• Provide Support for Bank core applications and Bank Intranet .

• Able to configure and use Microsoft Enterprise, Active Directory, and Microsoft Outlook.

• Assisted for SQL Configuration, Packet Software, and Outlook.

• Assisted in discovery, research, and resolution of technical issues

• Monitored and responded phone and e mail requests for technical.

• Maintained Help Desk applications and assisted in refining procedure(Service desk manager, LANrev,SSCM,BMC Remedy)

• Configuring Different Routers And Rack Installations. I T Technical key skill

Installation, Configuration, Assembling, Troubleshooting and Maintenance of PC’s.

Installing, Configuring, and upgrading of software and Hardware on windows.

Creating and Administering machines and Users using Group Policy Objects.

Installation and configuration of Dynamic Host Configuration Protocol (DHCP).

Installation and configuration of Domain Naming System (DNS).

Installing, configuring, and troubleshooting Anti Virus Servers.

Configuring Different Routers and Rack Installations.

Server room Rack Patch board arrangement, Switch, Cable arrangement

Basic knowledge for MS Offices (Word, Excel)

Knowledge in Designing, planning, Configuring of DVR, CCTV and I P Camera.

Setup, deployed, and maintained of end user machines.

Assisted in discovery, research, and resolution of technical issues.

Provides remote desktop support when required. (SCCM, LAN Drive, MSRA).

Good Knowledge in BMC Remedy Applications.

Networking (WAN, LAN), Servers (Windows2000, Windows 2003 server, Window 2008 server), Routers Series 800, 1600, 2501, 1721,2503, and Switches 1900, 2950, 3560.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Installation and configuration of Cisco switches 3550&3560.

Supervising the subcontractors for cabling and installation of PVC/GI conduits.

Installation & Configuration for Network Printer and Xerox.

Provided end-user technological support for computer and LAN related issues.

Assisted in discovery, research and resolution of technical issues.

Monitored and responded phone and e-mail requests for technical support.

Maintained Help Desk specific applications and assisted in refining procedures.

Performing computer installation and operating system configuration in designated networks. Kuwait Experience

IT Support Engineer .

Kuwait National Petroleum Company(KNPC) Kuwait from March 2017 to June2018.

(Under Project Hasibat Information Technologies Co) Job Profile

Provided End user technological support for all it related issue.

Provided Support for, Printers, Laptop, PC, KNPC Portal Application, MOG Software Application and Web Application.

Assisted for SQL Configuration, Packet Software, Outlook.

Monitored and responded phone and e mail requests for technical.

Maintained Help Desk applications and assisted in refining procedure.

Provides remote desktop support when required. (SCCM,LANre,MSRA).

Good Knowledge in BMC Remedy Applications.

Working as aIT Field Support with M/s. AZADEA Fashion Retail (ZARA, BOGGI, Paul Café, Columbus cafe,) Kuwait from March 2016to March 2017. Networking (WAN, LAN), Windows 2003 server, Window 2008 server, Windows2012 server) Job Profile:

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Installation & Configuration for Network Printer and Zebra Printer, POS System, PDA.

Provided support Retail Fashion Shop for Packet Software, IP camera, Biometric systems.

Installation and configuration of WIFI network, firewall, routers, access point and switch

Maintained Help Desk applications, Computer Hardware, Data, and SQL Configuration.

Performing computer installation and operating system configuration in designated networks.

Knowledge for Installation and maintenance of CCTV System & Security System Working as an I T Support / Assistant System Admin with M/s. Group4 Security Solutions Kuwait (AL MULLA GROUP) from February, 2007 to March 2016. Job Profile:

Installing, Configuring, and upgrading of software and Hardware on windows.

Creating and Administering machines and Users using Group Policy Objects.

Installation and configuration of Dynamic Host Configuration Protocol (DHCP).

Installation and configuration of Domain Naming System (DNS) installing and New user adding Exchange 2008server and 2012 Server.

Configuration of Microsoft Outlook in Windows7, Windows 8 and Windows 10.

Installing and configuring and troubleshooting Anti Virus Servers

Knowledge for Installation and maintenance of CCTV System & Security System. Personal information

Date of Birth 25 05 1980

Nationality Indian

Passport No M0232431

Residency Status 18 –Transferable

Languages Known English, Hindi, and Malayalam

Declaration

I hereby declare that all the information mentioned above is true to the best of my Knowledge. Place: Kuwait

Date: RAJESH PS

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