Customer Service Support
Resume:
Done KBlumenberg_Resume*... Qu (A)
Kareem K. Blumenberg
773-***-**** ******.*@*****.***
Qualifications
e Ability to build strong relationships with customers to promote brand loyalty
¢ Skilled to anticipate customer needs & ensure outstanding experiences
¢ Nurture relationships with customers to achieve brand loyalty
e Experience within luxury landscapes
¢ Communicate effectively with all levels of management
e Lead, elevate, model company credo/mission statement
Experienced event execution
e Expert navigator
~ Punctual
Problem Solver
CDL 2021 (Commercial Driver's Licenses)
Work Experience
PACE Bus Services
Bus Operator - Chicago, IL May 2021 - Present
© Deliver excellent service to the community of riders
e Follow & ensure COVID safety protocols
© Operate various types of buses in accord with PACE policies, directives and procedures and in compliance
with Federal and State laws and regulations
¢ Maintains a working knowledge of current bus routes and stops within the service area as well as the
current fare structure and bus pass programs
« Performs various physical duties: Boarding and de-boarding transit buses, operating the wheelchair
lift/ramp, assisting mobility impaired passengers board or de-board transit buses, securing wheelchairs
using a restraint system, pre & post bus check to maintain fleet safety
Wyndham Grand Chicago
Supervising Doorman Bellman - Chicago, IL 2002 - 2020
© Served as subject matter expert (SME), providing guidance to clients about various city attractions and
discussing available services with passersby to generate interest and identify prospects.
Systematized gratuity distribution, engaging coworkers to reconcile aggregated tips with tracked hours to
equilibrate return on coworker investment and increase retention.
¢ Collaborated with a four-person team daily, employing diverse skill sets to expedite troubleshooting, improve
customer support, and sustain operational excellence.
¢ Developed innovative solutions to multifaceted problems, evaluating rideshare service bottlenecks and
outlining remedial action in a comprehensive proposal to streamline procedure.
AC Marriott
Lead Concierge - Chicago, IL 2007 - 2020
e Rendered concierge services, articulating insight on available resources, suggesting restaurants, events, and
venues, and booking reservations to create industry-leading travel experiences.
Communicated with large numbers of customers on a daily basis, leveraging customer service expertise to
facilitate engaging and edifying interaction.
Education Malcolm X College, IL. Associates Degree Chicago Bible Institute, IL. Theology
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