Paul Hammelton

Processing Team Lead

Petaluma, California, United States

+1-530-***-****

adqcj9@r.postjobfree.com

WORK EXPERIENCE

October 2017-March 2018

Processing Team Lead

Freddie Mac

McLean, Virginia, United States

Assisted the manager in over seeing a quality control processing group Trained processors in Freddie Mac's delivery process Trained customers to deliver loans and documentation in Freddie Mac's new loan delivery system QMOD January 2016-October 2017

Senior Loan Processor

Freddie Mac

McLean, Virginia, United States

Managed any conditions sent from the Quality Control department, Quality Assurance and Fraud. Managed questions and concerns from the seller/servicer regarding the needed review requirements Discussed loan documents and quality control review status with the seller/servicer March 2015-January 2016

Loan Processing Team Lead

Freddie Mac

McLean, Virginia, United States

Created and completed loan submission packages.

Obtained repeat business by building strong customer relations and delivering world-class customer service. October 2007-March 2015

Loan Processor Senior

Freddie Mac

McLean, Virginia, United States

Managed any conditions sent from the Quality Control department, Quality Assurance and Fraud. Managed questions and concerns from the seller/servicer regarding the needed review requirements Discussed loan documents and quality control review status with the seller/servicer August 2005-October 2007

Loan Processor

Freddie Mac

McLean, Virginia, United States

Obtained repeat business by building strong customer relations and delivering continuous customer service. Communicated with the seller/servicer via phone and email questions regarding the review process and the needed documentation to complete the review.

Received loans and documentation to completion the loan submission for the quality control review. Maintained complete lender confidentiality of all submitted information according to Freddie Mac standards. This done regardless is the information came in electronically or hard copy. October 2003-July 2005

Processor Assistant

Freddie Mac

McLean, Virginia, United States

Worked with team members to receive files and documentation Worked with underwriters to obtain missing documentation EDUCATION

-Current

Bachelor's Degree

James Madison University

Harrisonburg, Virginia, United States

Issuing InstitutionLocationDegree Received Course of Study James Madison University Harrisonburg, VABachelor's DegreeGeneral Management

• General Management

SKILLS

Loan Processor Loan Processing Processor Freddie Mac Loans Clerical Loan Customer Service Oriented Customer Service Customer Relations Documentation Quality Assurance Team Lead Quality Control Retail Sales MAC

LANGUAGES

English - Intermediate

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