Loan Processor, customer service
Resume:
Paul Hammelton
Processing Team Lead
Petaluma, California, United States
*************@*****.***
WORK EXPERIENCE
October 2017-March 2018
Processing Team Lead
Freddie Mac
McLean, Virginia, United States
Assisted the manager in over seeing a quality control processing group Trained processors in Freddie Mac's delivery process Trained customers to deliver loans and documentation in Freddie Mac's new loan delivery system QMOD January 2016-October 2017
Senior Loan Processor
Freddie Mac
McLean, Virginia, United States
Managed any conditions sent from the Quality Control department, Quality Assurance and Fraud. Managed questions and concerns from the seller/servicer regarding the needed review requirements Discussed loan documents and quality control review status with the seller/servicer March 2015-January 2016
Loan Processing Team Lead
Freddie Mac
McLean, Virginia, United States
Created and completed loan submission packages.
Obtained repeat business by building strong customer relations and delivering world-class customer service. October 2007-March 2015
Loan Processor Senior
Freddie Mac
McLean, Virginia, United States
Managed any conditions sent from the Quality Control department, Quality Assurance and Fraud. Managed questions and concerns from the seller/servicer regarding the needed review requirements Discussed loan documents and quality control review status with the seller/servicer August 2005-October 2007
Loan Processor
Freddie Mac
McLean, Virginia, United States
Obtained repeat business by building strong customer relations and delivering continuous customer service. Communicated with the seller/servicer via phone and email questions regarding the review process and the needed documentation to complete the review.
Received loans and documentation to completion the loan submission for the quality control review. Maintained complete lender confidentiality of all submitted information according to Freddie Mac standards. This done regardless is the information came in electronically or hard copy. October 2003-July 2005
Processor Assistant
Freddie Mac
McLean, Virginia, United States
Worked with team members to receive files and documentation Worked with underwriters to obtain missing documentation EDUCATION
-Current
Bachelor's Degree
James Madison University
Harrisonburg, Virginia, United States
Issuing InstitutionLocationDegree Received Course of Study James Madison University Harrisonburg, VABachelor's DegreeGeneral Management
• General Management
SKILLS
Loan Processor Loan Processing Processor Freddie Mac Loans Clerical Loan Customer Service Oriented Customer Service Customer Relations Documentation Quality Assurance Team Lead Quality Control Retail Sales MAC
LANGUAGES
English - Intermediate
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