Customer Service Representative

Sheridan Ward

**** ****** ***** ***, ********, TX 75149 * 214-***-**** * ********.******@*****.***

SKILLS

Dedicated team player

Customer Service

Warehousing Functions

Data Entry

Money handling abilities

Customer-oriented

Recordkeeping strengths

Detailed and organized

10-key

WORK HISTORY

WHATABURGER

Team Member, May 2016 – Aug. 2016 Mesquite, TX

Maintained a clean, safe working environment for myself and other co-workers.

Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved

Maintained high standards of customer service during high-volume, fast paced operations.

Operated cash register and issued receipts for purchases.

SOCIAL SECURITY ADMINISTRATION

Intern, Aug. 2016 – Nov. 2016 Mesquite, TX

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements

Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.

Restocked office supplies and retrieved files for staff.

Sorted and organized materials such as physical files, tracking spreadsheets and reports.

Organized company files and created support system to decrease workload and increase productivity of account managers.

AUTOZONE DISTRIBUTION CENTER

Order Selector, Dec. 2016 – Jan. 2020 Terrell, TX

Diligently examined packages and labels for defects or inaccuracies decreasing overall packaging mistakes.

Checked and merchandise for damage and quickly notified vendors to request replacements.

Fulfilled orders for multiple stores at one time.

Exceeded daily and weekly productivity standards set by management.

DITECH FINANCIAL

Customer Service Representative, Feb. 2020 – Aug. 2020 Irving, TX

Educated customers on promotions to enhance sales

Provided primary customer support to internal and external customers in fast-paced environment

Answered customer telephone calls promptly to avoid on-hold wait times

Consulted with outside parties to resolve discrepancies and create effective solutions

Offered advice and assistance to customers, paying attention to special needs or wants

Evaluated account and service histories to identify trends, using data to mitigate future issues

ROSS DRESS FOR LESS

Retail Associate, Oct. 2020 – Sept. 2021 Garland, TX

Always maintained excellent quality customer service

Ensured proper merchandise presentation is maintained in accordance with company standards

Responsible for controlling shortage through personal awareness and compliance with company standards

Executed cashier responsibilities accurately and quickly

CIGNA – EXPRESS SCRIPTS

Prior Authorization Representative, Oct. 2021 – Current Remote WFH

Verified patient insurance eligibility

Provided information to clients, participants, pharmacists, and doctors regarding participants pharmacy benefits drug coverage and provide accurate procedures for medication exceptions

Facilitated resolution of drug coverage issues, and proactively addressed and resolved issues while maintaining accurate and complete documentation of all inquiries for continuous improvement

Handled inbound telephone and written inquires from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit design plan, client specifics, and clinical criteria

EDUCATION

EASTFIELD COLLEGE MESQUITE, TX

GPA: 3.3/4.0

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