Support Representative Customer Service

**** *.*. *** ******, Miami, Florida ***** 305-***-**** ***********@*****.***

Karon E. King

Objective

To plan and coordinate effective curriculum-based strategies and techniques that will educate high school students on the vulnerability and prevention of sexually transmitted diseases, HIV, and pregnancy along with the use of contraception at target schools and after school programs within Miami Dade County.

Experience

June 2006-Current

Bares Associates International

Richmond, Virginia

Independent Contractor

Conducted audits and market research studies of numerous businesses and corporations, throughout the metropolitan areas of Dade/Broward counties of Miami, Florida.

Examined the corporate policies, qualities of assurance, and the manner in which their customers were being serviced.

Consistently, earned the highest ratings on the market research reports and customer service evaluations submitted to Bare Associates International.

January ’02 - June ‘06

Beads by Bella Donna

Miami, Florida

Jewelry Designer/Entrepreneur

Created and marketed women’s jewelry, specifically, earrings, throughout various areas of Miami Dade County.

Majority of clients were friends, colleagues, family members and acquaintances.

Futuristically, I will be designing and marketing jewelry made from semi-precious stones and Swarovski crystals for rings, brooches, necklaces, earrings, and hair accessories.

January ’98-June’00

Florida Relay Service

Downtown Miami

Communication Operator

Relayed messages and conversations between the hearing and deaf communities, as a “human wire” that connects the two communities.

Typed between 50-100 wpm, while entering alpha-numerical data.

This method of communication was channeled throughout the Unites States and abroad.

June ’00-June’01

Precision Response Corporation

Miami, Florida

Technical Support Representative

Entered alpha-numerical data on customer’s accounts; opened and closed leased-phone accounts for Lucent Technologies.

Trouble-shooted phone equipment, accessories, and answering machine equipment with caller-ID component, to leased-phone account holders for Lucent Technologies.

Adjusted billing for account holders, who had difficulty making monthly installments for their leased phone/equipment.

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