Head Server Beverage Manager

Keli R. Thomas

Indianapolis, IN 317-***-**** ***********@*****.***

With over sixteen years of experience in the restaurant, hospitality, and management fields, I have the knowledge and dedication required to be a successful member of any team and corporation.

PROFESSIONAL EXPERINCE

The Sheraton Hotel at Keystone at the Crossing/ Ambridge Hospitality Indianapolis, IN

Bar Supervisor/Head Bartender October 2017-March 2020

§ Responsible for schedules, inventory and all daily duties

§ Ordered all liquor and beverage inventory for whole hotel, including bar and banquets

§ Accountable for knowing all food and liquor products for each group

§ Responsible for running the bar for all events, from ten to two hundred plus guests

§ Served all patrons in bar and restaurant

§ Responsible for training all bar employees

Primanti Brothers Avon, IN

Head Server/Service Trainer July 2017-October 2017

§ Greeting guests, taking orders, and serving food and drinks

§ Having proper knowledge of in-house liquors and beers

§ Maintaining cleanliness of restaurant

§ Accountable for knowing all food products to produce sales

BJs Restaurant and Brewhouse Avon, IN

Event Coordinator/Bar Manager July 2015 –December 2016

§ Responsible for schedules, inventory, and all event details

§ Served all patrons at bar

§ Ordered all liquor and beverage inventory

§ Having adequate knowledge of beer profiles

§ Organized all events including food management, decorating, and payments

Centerplate, LLC Indianapolis, IN

Bar Manager August 2006 – June 2016

§ Daily duties include preparing for event service, end of day paperwork, and completing deposits.

§ Responsible for ensuring service exceeds guest expectations.

§ Confident ability to resolve customer service issues.

§ Running all deposits to the bank

§ Bartended all home Colt’s games and special events at Lucas Oil Stadium and Indiana Convention Center.

§ Managed Bartenders at the Super Bowl XLI, hosted at Lucas Oil Stadium

Diabetes and Endocrinology Associates Indianapolis, IN

Head Medical Assistant 2002-2005

§ Worked in a fast-paced specialist office for three doctors and three nurse practioers.

§ Assisted with minor procedures

§ In charge of patient care

§ Medical Records

EDUCATION

IVY TECH COMMUNITY COLLEGE Indianapolis, IN

General Studies 2000 - 2005

PCI Indianapolis, IN

Medical Assisting Degree 2001-2003

BEN DAVIS HIGH SCHOOL Indianapolis, IN

Core 40 Honors Diploma – 3.8 GPA 1996 – 1999

SKILLS & QUALITIES

§ Detail-oriented and organized.

§ High level of written and verbal communication skills.

§ Enterprising person with innate ability to start tasks alone.

§ Comfortable learning new computer systems.

§ Developed skills in customer service and problem solving.

§ Ability to manage numerous projects in a professional manner.

§ Hands-on team member and critical thinker, who can quickly learn new systems and produce significant contributions.

REFERENCES

§ James Hester Assistant Beverage Manager 317-***-****

§ Brian Mayes Owner of Indy Deck Magic 317-***-****

§ Tonya Buie Food and Beverage Manager 317-***-****

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