Customer Service Front Desk

Cheyanne Rollins

**** ********** ***** 317-***-**** ***********@*****.***

Education:

Bachelor of Science In Business Anticipated Graduation: December 2020 Indiana University-Purdue University(IUPUI), IN

Kelley School of Business

● Major: Business Management and Human Resource Management

● GPA:3.0

Experience:

GEICO Insurance Agent

GEICO February 2021-October 2021

Indianapolis,IN

● Resolved customer’s services or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Kept records of customer interactions or transactions, recording details of inquiries, complaints, comments, as well as actions taken.

● Determine charges for services requested, collect deposits or payments, or arrange for billing.

● Checked to ensure that appropriate changes were made to resolve customers problems IUPUI Information Desk Team Member September 2016-May 2021 IUPUI Office of Campus Center and Student Experiences Indianapolis, IN

● Communicate and enforce all Campus Center and University policies and procedures with students and guests at the front desk of the building.

● Consult written and electronic resources to problem solve and provide customer service to 50-75 students and guests daily

● Prepare all daily log forms, reports, and other paperwork throughout the shift.

● Explain the college’s policies and procedures to students and guests at Campus Center to promote the Information Desk as a resource

General Merchandise Clerk - Fashion Department September 2015-February 2021 Meijer Indianapolis,IN

● Provide friendly customer service to 15-30 daily customers through good eye contact and attentiveness

● Stock and maintain products and displays according to merchandising standards, assuring all items are clearly marked and undamaged

● Assist customers with questions or concerns to encourage brand loyalty

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