Housekeeping Manager Lobby Attendant

FELIPE HERNANDEZ ROSSO

*** ****** **, ********, **, 11208

917-***-**** *.*.****@*******.***

Committed professional with maintenance and extensive customer service experience. Exceptional problem solver and communicator with ability to prioritize and foresee obstacle.

Professional Experience

LEXINGTON HOTEL, NY Sept. 2018 – Present

Houseman

Cordially interact with guests

Responsible for maintaining the closet.

Complete daily projects including cleaning in the rooms.

Retrieve linen and supplies as requested by guests.

Report any issues or damages to Engineering or Housekeeping manager

Fulfill additional supervisor requests on rooms.

Clean and disinfect rooms as the standard: change sheets, towels, restock toilet supplies, vacuum, dusting as needed,

RIU PLAZA TIMES SQUARE, NY June 2017 – Sep 2018

Houseman

Cordially interact with guests

Responsible for maintaining the closet stocked across seven floors

Complete daily projects including cleaning all chrome surfaces, windows, stairways, & elevator tracks

Retrieve linen and supplies as requested by Housekeepers to help complete room assignments

Report any issues or damages to Engineering or Housekeeping manager

Fulfill additional supervisor requests

DOUBLETREE BY HILTON TIMES SQUARE WEST, NY February 2017 – May 2017

Houseman/Lobby Attendant

Provided guest supplies or cleaning equipment upon request

Vacuumed hallways and rooms

Oversaw closet use and monitored supply levels for stocking across six floors

Cleaned and maintained public floor spaces, including bathrooms

Followed sanitation guidelines to remove waste

PLANNED BUILDING SERVICES, NY October 2016 – March 2020

Porter

Responsible for maintenance and cleaning of commercial space with several company offices

Retrieved waste from each floor & moved waste from basement area to street designated collection area

Broke down boxes for proper disposal

Mopped and swept office floors as needed

Oversaw freight service entrance and assisted in directing deliveries to the floors

Education

INSTITUTO CULTURAL DOMINICO AMERICANO, DOMINICAN REPUBLIC

Junior Advance English Course

UNAPEC, DOMINICAN REPUBLIC

Bachelor’s Degree in Marketing, 2009

Additional Skills

Bilingual in Spanish and English

Microsoft Word, Excel

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