Office Executive Front

RESUME

JHON LOURDURAJ J

********@*****.***

+919*********

Career Objective

To be a team leader where I could learn more and contribute my ideas, establishing my career in the hospitality industry.

Professional Experience

From Nov 2016 – till date,

Taj Coromandel, Chennai.

(TAJ Group of Hotels)

Joined as Front Office Executive promoted as

Assistant Manager Front Office (Current Designation)

From Jan 2013 – Oct 2016,

ITC Grand Chola, Chennai. (ITC Group of Hotels)

As a Guest Service Coordinator in Front Office Dept.

From Nov 2010 – Jan 2013,

THE PARK HOTEL, Chennai. (PARK GROUP OF HOTELS).

As a Guest Service Associate in Front Office Dept.

Area of Interest

Front Office Department.

Position Applied For

Duty Manager.

Job Description

. Check-in & Check-out policy.

. Front Office cashiering such as paid outs, cash payments, advance deposits and settlements, etc.

. Handling Guest Complaints.

. Preparation of Group arrival/Airline Crews

. Guest Interactions/Concierge Services

. Maintaining guest records (GDB) about his likes and dislikes, favorite room, cuisine preferences to anticipate the guest needs.

. Ensure all rooms for individual, VIP and for groups are blocked, room keys, welcome letters, mini-bar blockings, Travel arrangements are prepared well in advance.

. To ensure to follow policy pertaining to room keys at the front desk including master keys, emergency keys as per the establishment procedure.

. Worked with system WISH (Windows information system for hotels), OPERA, CARTEL, WINHMS, CMS, TRIDENT, SAFLOCK, VICAS, VISIONLINE also have a good knowledge about the software.

. Worked as a Unit room controller for a month on absence of URC.

Professional Qualification

. B.Sc. Hotel Management & Tourism in Vinayaka Missions University.

Educational Qualification

. Studied from St. Joseph`s Higher Sec. School, Cuddalore.

Additional Qualification

. Type writing Lower - 1st class

Hobbies

. Music, Travelling and Photography.

Personal Details

Father Name: Joseph Anthuvan.E

Mother Name: Mary Victoria J (LATE)

D.O.B: 08.10.1989

Marital Status: Single

Gender: Male

Nationality: Indian

Languages Known: English, Telugu, Tamil, Elementary Hindi & French.

Height: 5 Feet 9 Inches

Declaration

I hereby declare that the above furnished details are true to best of my knowledge and belief.

PLACE: Chennai Yours Truly,

JHONLOURDURAJ J

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