Call Representative Customer Service
Resume:
Tammie Mccoy
Airway Heights, WA *****
******.******.*****@*****.***
Enthusiastic self-motivated professional with solid customer service experience, clear communication and problem-solving abilities.
Authorized to work in the US for any employer
Work Experience
Promoter Work at Home
Visalus Sciences - Troy, MI
October 2013 to February 2015
Handle incoming calls from new and existing customer base. Provide detailed information on services and products to customers. Make appropriate recommendations based on customer needs and goals. Enter accurate and complete customer information into system. Direct sales in person and by phone. Process orders within time frames. Research and resolve service, product and billing issues. Maintain detailed records of all customer interactions. Monitor auto-pay failures and contact customers to promote reinstatement. Produce weekly reports for corporate. Call Center Operator Work from Home
S & D Desing LLC, - Bridgeton, NJ
April 2010 to September 2013
Answered inquiries relating to account information, products and services, rates and policies. Direct sales by phone, both inbound and outbound. Entered and tracked sales orders. Resolved customer complaints. Expedited priority issues. Provided ongoing support to customers. Provided suggestions of other products and services that would be of benefit to them.
Customer Service In-Bound Call Representative
Dominion Enterprises - Everett, WA
March 2007 to March 2010
Receive inbound calls from customers regarding details of placing an ad with our website or helping them with technical issues on the website. Called and emailed customers to see if they were happy with their service or if there were any changes they wanted to make, promoting sales at opportunities to upsell. Discussed products and services with prospective customers. Scheduled appointments for photographers to meet with customers for their ad pictures. Generated repeat business from existing customers. Maintained customer data base.
Education
Associate's degree in Early Childhood Education
Spokane Falls Community College - Spokane, WA
September 1989 to June 1998
Skills
• Telephony
• Microsoft Office
• Data entry
• Customer service
• Technical support
• Direct Sales
• Upselling
• Customer retention
• CRM software
• Computer literacy
• Sales
Assessments
Management & leadership skills: Impact & influence — Highly Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Written communication — Proficient
March 2020
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Work style: Conscientiousness — Expert
March 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Work motivation — Highly Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Electronic health records: Best practices — Proficient July 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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