Switchboard Operator or Administrative Assistant

Carla M. Springer-Gibson

** ***** ***** ** *** D*3 · Upper Darby 19082

Phone: (267) 307 - 4128 Email: **********@*****.***

EDUCATION:

Delaware County Community College, Media, PA

Major: Psychology

Dean’s List

EXPERIENCE:

Defender Association of Philadelphia, Philadelphia, PA

Administrative Assistant, Adult Social Services Unit, August 2017 - present

• Processes all Forensic Intensive Recovery Project (FIR) evaluations.

• Answers calls and respond through telephone and e-mail to questions from the Probation Officers, Prison Social Workers, clients, and court personnel.

• Drafts and reviews memos and other correspondence on behalf of the assigned attorney

• Scans documents and enters case information into an internal database.

• Coordinates a client’s release from prison with the availability of space in a treatment facility.

Defender Association of Philadelphia, Philadelphia, PA

Switchboard Operator, July 2014 - August 2017

• Provided prompt, courteous and effective response to all calls and routed the calls to the appropriate person or department.

• Utilized an electronic employee directory to research names, departments and extensions for proper call routing.

• Reviewed and gathered client information by using the Pennsylvania Court Case Management System (CPCMS) to determine case outcomes, court dates, sentences and criminal charges per the client’s request.

General Healthcare Resources Inc., Plymouth Meeting, PA

Pharmacy Technician, September 2011- July 2014

• Counted, poured, measured and weighed tablets and medications for prescription orders.

• Created prescription labels as needed.

• Took inventory of over-the-counter medications and submitted a report to the Senior Pharmacist.

• Assisted customers in picking up or dropping of a prescription as well as answered incoming calls and responded to certain questions or requests.

SKILLS: Strong interpersonal skills. Comfortable working both independently and as a part of a team. Proficient in time management and extremely organized. Substantial experience using electronic databases and office software such as Microsoft Windows, Microsoft Office Suite and Adobe.

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