Pine Bluff Customer Service

Amber Smith

** ********* ***** ( Little Rock, AR 72210 501-***-**** ( *********@*****.***

Enthusiastic, ambitious and versatile self-starter with superior organizational skills, managing time and work load for optimum productivity and results. Fast and willing learner who excels at grasping new ideas and quickly applying them to learning all aspects of an organization’s operation. Proficient in computer skills including Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Thrive in both independent and collaborative work environments. Core competencies include:

Customer Service

Team Building

Conflict Resolution

Time Management

Patient Care

Multi-Project Management

Clerical Duties

Detailed Oriented

Strategic Planning

Professional Experience

Verizon Wireless- Little Rock, AR September 2012 to present

Customer Care Adovcate

Customer interactions while listing and responding appropatie interactions. Proactivaly work to resolve cusotmers issue completly and independently. Empathize with the customer on thier concerns and to bulid trust. Making sure i use all my tools and resources to make sure i am resolving all of the customer needs and concerns. Using all of the tools that Verizon offers to asssit the customer with tier one trouble shooting steps to resolve the customer with solutions with phone issues.

Fox Ridge Retirement Home — Little Rock, AR August 2011 to September 2012

Resident Assistant

Provide excellent nursing care in accordance with resident care policies and procedures. Ensure the safety and well-being of the residents is maintained. Obtain specimen, weight and vital signs of patients and report patient status to physicians. Maintain accurate documentation of administering injections and oral medications.

JC Penney — Pine Bluff, AR May 2007 to November 2008

Customer Service

Interacted with customers using personable approach to ensure a comfortable shopping atmosphere. Exceeded expectations through high level of productivity including stocking, auditing and organizing merchandise. Collaborated with management to help out various departments as needed.

UAMS Kid’s First Program — Little Rock, AR February 2006 to August 2006

Care Giver

Provided child care for infants and toddlers up to three-years-old, which included basic care and teaching fundamentals. Scheduled and participated in meetings with parents or guardians to discuss their child's progress and needs. Assisted in the development of strategies for stimulating learning and development. Trained in administering first aid.

UAMS— Little Rock, AR October 2005 to February 2006

Food Service Worker I

Transported food and supplies to serving areas. Ensured areas were properly set up. Cleaned the serving station as needed and completed food production. Maintained compliance with food presentation, quality and standards guidelines.

Education & Credentials

University of Arkansas at Pine Bluff

Bachelor of Science, Business Administrative Management, May 2012

Contact this candidate