Switchboard Operator Michigan University

K. D. Gresham

678-***-**** **********@*****.*** Covington, Georgia

PROFESSIONAL AND EDUCATIONAL SUMMARY

Experienced office manager, program assistant, and teacher. Completed Master of Arts in Education, Bachelor of Science in Psychology, as well as several credit hours toward a Doctorate in Education. Proficient with the following software: Microsoft Office Suite, BANNER, and SEVIS. Disabled, wheelchair accessibility needed. WORK EXPERIENCE

T & K Designs and Services 2020-Present

Office Manager

• Creates an environment focused on exceptional client experience

• Oversees daily operations and meet weekly sales goals

• Prepares reports and monitors accounting and office procedures

• Increases sales and uses innovative ideas to enhance product development Rockdale County School System Rockdale, Georgia 2013-2020 Substitute Teacher

• Earned long term assignment for a middle-school classroom (Teacher resigned 2 months before the end of the year)

• Managed all facets of classroom responsibilities for 23 possible schools in the district, K – 12th grade. College Excursions New York, New York 2009-2013

Program Assistant, Remotely

• Built data base for participants, generated reports for executive staff.

• Created policies and procedures for daily operations, admitting of students, and program auditing.

• Completed end of year accounting procedures and contract renewal. Morehouse College, Office of Admissions Atlanta, Georgia 1998-2013 Administrative Assistant/Office Manager

• Supervised and trained the switchboard operator, data entry staff, work study students, and front office operations.

• Managed the international student admissions and I-20 process for entry into the United States

(Designated School Official, Homeland Security), entered applications in admissions module of banner.

• Planned, multiple day, events for over 250 clients, monitored budgets, executed contracts, and finalized travel arrangements

EDUCATION

Walden University Atlanta, Georgia

Partially Completed, Doctorate in Education

Central Michigan University Atlanta, Georgia

Completed, Master of Arts in Education

Troy University Troy, Alabama

Completed, Bachelor of Science in Psychology

SPECIAL TRAINING

Banner SCT Conferences (Admissions/Registration Modules) and international student admissions (Form I- 20(s) and Visa Recertification)

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