Support Agent Customer

Tauan Luigi Allemagna

E-Mail: *****.*********@*****.***

Phone number: +506-****-****

PERSONAL SKILLS:

I have a strong sense of organization, project management team, good communication skills and high flexibility. I am able to work in stressful and busy situations by managing public relations thanks to experiences in crowded restaurants, bars and events I have worked in. Capable to offer high quality and detailed customer services. During the past two years, due to the social situation I have been exploring and considering different fields, getting a different work perspective with the conclusion of a remote job being a good opportunity. EXPERIENCES:

Bar Motta Milan [Italy] May 2019 - November 2019 Barista coffe maker, cassa management and waiter

· Barista with cassa management, foods and drinks waiter Barneys Uptown Amsterdam [Netherlands] January 2017 – November 2017 Bartender, waiter and manager

· Bartender with cassa management, foods and drinks waiter. Manager of the bar department. UberEats Amsterdam [Netherlands] October 2016 – January 2017 Bike courier, food delivery and customer support

· Bike courier for food delivieries and customer support for restaurants Mediaworld Milan [Italy] December 2013 - April 2014 Promoter Technician for Microsoft and Activision product on different platforms

· In-store promoter, technician and customer support for Activision products on different platforms Balthazar London [UK] May 2013 - November 2013 Waiter

· Waiter at Balthazar Brasserie Restaurant in Covent Garden in London serving breakfast, brunch, lunch, afternoon tea's and dinner

ProGaming Italia Milan [Italy] November 2010 - June 2014 Promoter Technician Microsoft and Activision

· Promoter and technician Microsoft mostly for Activision events and fairs around italy Giardini Paprika & Cannella Milan [Italy] October 2012 - February 2013 Waiter

· Waiter and cassier at restaurant Giardini Paprika & Cannella in Milan Boutique Travels Siem Reap [Cambodia] July 2012 - September 2012 Tourist Guide

· Tour guide and tour plans at Boutique Travels in Cambodia and Thailand Chance S.r.l. for Sony Milan [Italy] November 2011 - January 2012 Promoter Sony

· Promoter and retail seller for Sony products at Fiordaliso shopping center in Milan EDUCATION:

S.Freud Institute Milan, [IT] July 2012

Computer science expert

SVH Amsterdam [NL] 29 May 2017

Diploma SVH Social Hygiene

PROFESSIONAL SKILLS:

· Graduated in computer science expert at S.Freud Insitute in Milan.

· Good knowledge of computer system both hardware and software.

· Certificated as Microsoft Office specialist

· Certificated ECDL (European computer driving licence)

· Good knowledge of HTML, PHP, C, SQL.

· Technical knowledge of hardware for repairing computer and building wired or wireless networks. LANGUAGES:

Italian: mother tongue

English: understanding-good, writing-good, speaking-good Español: understanding-good, writing-good, speaking-good

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