Customer Service Representative

Darah, Chidinma Jane

*C, Adenuga Street, Kongi Bodija, Ibadan

Email: *********.**@*****.***

Phone number: 081********, 070********

CAREER OBJECTIVES

I want to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. PERSONAL DATA

Date of Birth: 28th June,1995

Nationality : Nigerian

State of origin/ LGA:

Gender:

Imo State/ Orsu

Female

Religion: Christianity

Marital status:

State of Residence:

Single

Oyo

SKILLS

Proficient with Microsoft CRM

Proficient in Microsoft Office Tools.

Good interpersonal skills, team working spirit and time management skills.

Strong leadership and organizational capabilities, energetic, highly result-oriented, with very good communication skills.

High level of integrity.

Excellent customer service orientation.

Attention to details.

Selling and marketing skills.

Superb listening skills.

A strong passion for excellence and diligence in the pursuit of goals. ACADEMIC QUALIFICATIONS

B.Sc. Political Science ( Second Class Upper) 2016 - 2022 Faculty of Social Science,

University of Ibadan, Ibadan, Oyo State.

OND Banking and Finance ( Lower Credit) 2014-2016

Faculty of Financial Management Studies.

The Polytechnic Ibadan, Oyo State.

West African Examination Council (WAEC) 2011

Effortswill Academy, Ejigbo, Lagos State.

CERTIFICATION

Proficiency in the use of Microsoft Office Tools. 2019 University of Ibadan, Ibadan, Oyo State.

WORK EXPERIENCE

Customer Service Representative, Ace Greenview Concept January 2021-Till date

Manage large amounts of incoming phone calls

Generate sales lead.

Provide accurate, valid and complete information by using the right methods/ tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies. Supervisor, Bamboo Tower Restaurant, Bar and Lounge May 2018 - November 2020

Creating and managing team schedules.

Helping to resolve employee issues and disputes.

Identifying and applying career advancement opportunities.

Evaluating performance and providing feedback.

Front Desk Officer/ Customer Care Representative, ShopNig Mall, July 2017- Dec. 2017

Greet and welcome guests.

Answer questions and address complaints.

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages etc. and distribute them.

Preparing outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails.

Monitor office supplies and place orders when necessary.

Keep updated records and files.

Cashier, Recipes Fast Foods, Lagos. June 2011 - November 2013

Welcome customers and help determine their orders.

Process customer orders and record them in the restaurant’s database.

Relay customers’ orders to the kitchen staff.

Ensure all orders are delivered to the customers in a timely manner.

Accept cash and return the correct change.

Respond to customers’ inquiries, issue receipts and record customer suggestions. ACHIEVEMENTS

Customer Service Representative, Ace Greenview Concept. January 2021- Till date

Demonstrated ability to serve as a solid link between customer and businesses.

Track record of success making a large number of calls within one work day, aimed at bringing in more business for the company.

Ability to respond appropriately to questions and queries posed by both potential and existing customers.

Cashier, Recipe Fast Foods, Lagos. June 2011 - November 2013

Provided excellent customer service as Recipe Fast Food’s cashier for two years. Answered customer inquiries daily and resolved complaints.

Used POS to process an average of 80 transactions per day while maintaining accuracy of cash drawer.

Received top marks in manager evaluations for speed, accuracy, friendliness and professionalism in all reviews.

RESEARCH WORK

Federalism and he management of Covid-19 in Nigeria; an analysis of Lagos State vs. Federal Government relations.

LEADERSHIP POSITIONS HELD

General Secretary 2015- 2016

Federation of Igbo Students Union

The Ibadan Polytechnic Chapter

Supervisor May 2019- November 2020

Bamboo Tower, Restaurant, Bar and Lounge

LANGUAGES SPOKEN

English, Igbo and Yoruba

HOBBIES

Research, travelling and meeting people.

REFERENCES

Available on request.

Contact this candidate