Delivery Manager Manual Testing

ETHAN YANG Phone: 516-***-****

**********@*****.***

www.linkedin.com/in/ethankyang

EXECUTIVE SUMMARY

Accomplished Senior Manager with 15+ years of experience driving quality transformation through automation, innovation, optimization, collaboration, and standardization. Established the Testing Center of Excellence (TCoE) at National Grid to provide standardized test processes, quality metrics, and resource procurement for all infrastructure and operation programs. Responsible for the creation of Agile test teams by developing QA transformation roadmaps. Pragmatic and results-oriented leader with excellent communication skills and a broad range of leadership, project management, and technical acumen. AREAS OF EXPERTISE

QA Testing & Methodologies

QA Strategic Direction

Functional\Non-Functional Testing

Requirements Traceability

Infrastructure Testing

Team Leadership

Test Automation

Lean Agile: SCRUM\Kanban

Project Management

PROFESSIONAL EXPERIENCE

APPLAUSE, NEW YORK, NY, MAY. 2021 TO PRESENT

SOLUTION DELIVERY MANAGER \ PROGRAM SITE LEAD

Successfully transformed a failing data collection project from negative margins to over 35% profit margins in 2 months. Recognized with the company’s “Save-Play” award for turning around a failing program.

Develop operational processes and standards to drive efficiency and consistency. Decreased onboarding and training for new hire from over 1 week to 3 days.

Reduced operational costs by negotiating better rates with partners and vendors. Decreased staff costs by 25% by negotiating favorable buy-out rates in return for increased positions. CLEARY GOTTLIEB STEEN & HAMILTON LLP, NEW YORK, NY, FEB. 2021 TO MAY 2021 SENIOR QUALITY ASSURANCE ENGINEER

Conceptualized and implemented QA functions within the existing IT organization. Developed a centralized QA service, shared throughout the organization to provide consistent standard testing processes, quality metrics, tooling and resource procurement for all projects.

Introduced formal defect management to reduce miscommunication between developers and project managers.

Reduced project overruns by an average of 30% through the introduction of automated tools and frameworks to mitigate defects early in the project lifecycle.

Standardized the quality and content of test deliverables by developing templates for Test Strategies, Test Plans, Run Books, Execution Summary reports, Defect reports, and Closure reports. NATIONAL GRID, HICKSVILLE, NY, AUG. 2016 TO DEC. 2020 MANAGER, US TEST & QUALITY TEAM

Created the TCoE in the US by developing a testing framework incorporating standards, governance, reporting, and communication guidelines. Championed and managed a team of Test Managers and Test Analysts across NY and NE. Implemented automation tools and processes to provide consistent quality assurance across all projects. Instituted a “shift- left” mentality to proactively seek quality gaps and avoid costly mistakes prior to project implementation. Collaborated with heads of various infrastructure departments to allocate resources and provide consistent and quality metrics and artefacts.

Increased test coverage from 10% to 95% of US projects which led to increased project delivery efficiency.

Led the transition from Waterfall to Agile by coaching team members in Agile practices, efficiently performing static testing of user stories, setting up Jira dashboards, and executing test scripts using Xray.

Automated the testing of critical network infrastructure through a combination of solutions that included PowerShell and Selenium WebDriver, which resulted in the reduction of manual testing by over 50%.

Pioneered strategic direction in all aspects of QA including process and practice development, strategy, resourcing, procurement, coverage, and SDF best practices.

SENIOR TEST MANAGER

ETHAN YANG

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SAP: Collaborated with over 40 business unit leads to coordinate the testing of upgrading the SAP HANA database to S/4HANA. Monitored and managed integration and acceptance testing for the presentation (SAP GUI), application

(Server), and data layers (S/4 Hana) as well as modules impacted by the new format and equipment. Provided key defect metrics and KPI measures to monitor testing efforts through Jira dashboards and Tableau.

Datacenter to Azure Cloud: Orchestrated integration, systems, regression, and acceptance testing for over 200 applications that were migrated from Datacenters to Azure VM. Reduced manual testing efforts by utilizing Selenium WebDriver and Python to automate functional testing and regression testing.

SD-WAN: Reduced MPLS usage by 30% at over 20 sites in the US. Coordinated efforts with Verizon to perform testing of the application and infrastructure layers through tools such as PowerShell and Remote Desktop protocol.

Azure Cloud Foundation: Served as the Quality Owner for setting up the foundation of the Cloud Center of Excellence. Collaborated with Microsoft and National Grid members from development, security, and networking teams. TEAM LEAD, APPLICATION AND DEPLOYMENT (CONTRACT)

Managed team of support analysts for application remediation and hardware deployment for the Windows 7 upgrade project.

Unified disjointed multi-vendors, including IBM, Wipro and DXC, to work together and efficiently to deliver an end-to- end process for application support, packaging and deployment.

Improved work-flow efficiency by developing data normalization tools using Excel, and Access. The tools made it possible to automatically sync data between applications, SCCM, service transition, and deployment teams.

Reduced acceptance testing efforts by standing up a test lab of over 50 test machines. Machines were used to test application packages, and execute UAT by providing remote desktop or VM access to users. ELLA CAFÉ, SUJO AND BROOKLYN SEOUL, BROOKLYN, NY, JUL. 2007 – MAY. 2016 OWNER

Owned and operated restaurants in Williamsburg, Brooklyn. CONFLUENCE (FORMERLY STATPRO) NEW YORK, NY, APR. 2000 – OCT. 2008 SENIOR PROJECT MANAGER

Served as a key member of the project and implementation team responsible for implementing performance, attribution, and fixed income solutions at client locations throughout the US.

Generated an additional $200,000 in recurring yearly revenue by developing an automated solution using Visual Basic to handle data migration from various RDBMS into Statpro’s proprietary database.

Increased sales by providing technical demonstrations and presentations to support the sales team.

Achieved excellent customer satisfaction by leading a team of account managers to resolve customer inquiries and provide outstanding product support.

Dramatically reduced risk by setting up redundancy and load-balancing for the local area network. KEANE NTT CLARK, NJ, MAY. 1997 – APR. 2000

SENIOR CONSULTANT

Provided IT consulting to several fortune 500 clients by developing applications utilizing PowerBuilder, Visual Basic, and C. EDUCATION AND CREDENTIALS

BACHELOR OF ARTS (B.A.) IN PHILOSOPHY, POLITICS AND LAW State University of New York at Binghamton, Binghamton, NY, 1996 CERTIFICATIONS

SAFe 4 Agilist, Foundational Level, Scaled Agile

CTFL Certification, Foundation Level, ISTQB

TECHNICAL SKILLS

SQL, HTML, PowerBuilder, Visual Basic, C, Java, Python, Windows, Linux, Mac OS, MS Office, SD-WAN, VPN, PowerShell, Azure DevOps, Jira, Xray, Zephyr, Selenium, WebDriver, PyCharm, JMeter, BlazeMeter, Postman, MS Project

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