Customer Service Accounts Payable

Janet Scott

Holbrook, NY *****

*****************@***********.***

+1-631-***-****

Hardworking Credit & Collections, A/P, A/R & Administrative candidate available with over 20 years of experience. From purchase order to payment & collection. I have handled high volume distributors in all aspects of the process, including but not limited to chargeback/deduction validation, processing of check requests, managing of accounts over/under payments, past due invoices, & invalid deductions. Credit and collections, and customer service.

Work Experience

Collections/Customer Service

Currently Employed - Bellport, NY

May 2021 to Present

Answer customer calls, dispatch jobs, collect past due accounts, working knowledge of Excel, Microsoft 360, Alacrity, Xactanalysis, Encircle, Restoration Manager. Credit & Collections Specialist

Nature’s Bounty - Ronkonkoma, NY

July 2009 to November 2020

11 years 4 months

Managed 15 large high-volume accounts. Duties included but not limited to: Reconciling customer statements. Managing incoming chargebacks, validating & crediting. Creating spreadsheets for accurate reporting of account discrepancies to management. Collection of past due accounts. Working with Logistics to research shortages, billed not shipped, late & fill rate fines for validity and crediting.

Working closely with nation wide sales force to address any customer concerns. Processing of customer check requests for rebates, promotional events such as scan bill backs, circular placement, and trade shows.

A/R – A/P Specialist

Dolly Madison Ice cream - Ronkonkoma, NY

February 2004 to June 2009

5 years 4 months

Managed A/R aging report for all East coast distributors. Processed payments and shortage credits. Collection of past due accounts.

Education

High School Diploma

Commack South High School - Commack, NY

August 1974

Skills

• 10 key

• 280 ks/m

• Type: 60wpm

• Excel

• Word

• Microsoft 360

• AS400

• NETSUITE

• TIM

• TEMPO (Oracle) Multi-tasking

• proof reading

• personable communication skills.

• Xactanalysis

• Alacrity

• Encircle

• Restoration Manager

• Accounts Payable

• SAP

• Accounts Receivable

• English

• Customer service

Contact this candidate