Customer Service Electrical Technician
Resume:
Jason Severe
North Lauderdale Fl33319
*********@*****.***
With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative and delivery position you have available. As an accomplished professional with more than 8 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.
My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, I speak four languages, English, French, Haitian Creole, and Spanish. My established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.
I currently hold a license as a PCSR & PCA (Professional Customer Service Representative& All lines Insurance Claim Adjuster) In addition, I am currently pursuing an AS degree in IT, specializing in Computer Network System Technology at Broward community college. The following achievements demonstrate my qualification for this position:
Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.
Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
Establishing solid and trusting relationships through exceptional communication and interpersonal skills.
Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team. I am fluent in 4 languages which are: ENGLISH, FRENCH, SPANISH, AND CREOLE. I am a great team player, I am a fast learner and I work well under pressure welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration. With my experience as a customer pro and great team oriented worker, I will do well with everyone in the organization.
Sincerely,
Electrical Technician, CEIII) 2009- 2018-Present- IBEW, Local UNION 728, Fort Lauderdale, Florida
Duties: electrical/ commercial, residential, and communication/ construction
Warehouse manager, January 1995-2004, International Dock products (manufacturing company), Pembroke Park Florida
• Duties: Customer Service Pro always, Supervised and managed the manufacturing of the overall productivity in the warehouse (Dock Products, electronic/electrical/welding/ drill press, cutting operations
• Maintain housekeeping of warehouse and surrounding area.
• Ensure that workplace's health and safety requirements are met and take responsibility for the security of the building and stock.
• Maintain accuracy of inventory by managing system for cycle counts and physical counts; reconciling with inventory management system.
• Maintains physical condition of warehouse by planning and implementing new design layouts and inspecting equipment.
• Ensure efficiency in receiving, warehousing, and shipping operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Follow up & control daily absence and over time to ensure coverage.
• Make sure that the orders processed by the Accounting Department are picked up at least within 15-minute intervals.
• Specify the break-down of each order for the warehouse employees preparing the load.
Make sure that the material is properly strapped and wrapped before shipping.
• Before the loads leave the warehouse, the Manager must review order and approve form.
• Prepare a daily Excel log of all orders received versus all orders dispatched.
• Must have knowledge of where material is located within the warehouse for easy access
Participates in the development and implementation of security control procedures for warehouse operations.
• Make sure that all material returned is previously approved by Accounting via an RMA. The RMA must specify what is being returned, the reason for the return, and signatures of approval must be present.
• Maintain a professional demeanor with customers and try to minimize waiting time for customer service
• Machine work, metal department, and maintenance/ tune-up
• Organized teams to enhance productivity
• Delegated tasks and followed-up to ensure task completion
• Observed and provided feedback on Associate performance
• Motivated and encouraged Associate development
• Maintained department profitability through research, report analysis
• Defined problems and developed appropriate responses
Reporting:
• Completed reports accurately and on time
Used reports to make decision and drive sales
Planning:
• Worked with Associates, peers, and Store manager to anticipate problems for upcoming events
Working Relationship:
• Trained and developed associates through formal training programs
• Wrote evaluation, assessed job performance, and provide feed back
• Communicated and worked with all operational areas within EXPO
Professional Development:
• Attended product knowledge training
• Shopped study and studied competition to identify trends and developed new ideas
Electrical technician, 2003-2005, Tradesmen international, City of Miami Beach, Florida
Duties:
• Trencher/ cable Splicer/ Troubleshooter
• General construction and facilities maintenance
• Electronic technician, Advanced Fire and Security, Pompano Beach Florida
• Repaired fire alarm system/troubleshooter
• Installed, inspecting, security system, and servicing fire alarms
• Ensured customer satisfaction in service delivery
Professional Driver-Transportation/ Logistic (Tractor-trailer), January 2006 - January 2009-Owner Operator
• Werner Enterprises, Omaha, Nebraska, Panther expedites services
• Job Duties
Hook and unhook trailers from the tractor itself or from convertor dollies, including pushing and/ or pulling dollies into place and cranking lever to rise and lower landing gear on semi-trailers and/ or the front support on convertor dollies.
• Load and unload trailer with mechanical freight handling equipment as required.
• Inspect truck for defects and safe operating condition before, during and after trips and submit report on the condition of the truck at the end of each trip.
• Check shipping papers to determine the nature of load and to check for the presence of hazardous materials.
• Ensure that all shipment documentation required to move with shipment is available for inspection and that appropriate paperwork accompanies shipment when delivered.
• Maintain records required for compliance with State and Federal regulations.
• Perform all duties in accordance with company policies and procedures, and comply with all Federal, State and local regulations for the safe operation of a commercial motor vehicle.
• Report all accidents and/ or incidents involving driver or company equipment
Sales associate/ customer service/ warehouse, January 2004-2006
Home DEPOT (Biscayne Blvd., Miami, Florida)
Duties:
• Forklift operator
• ensure customer concerns were solved effectively and promptly
`Assisted customer with purchase of electrical and electronic products
•Trained associate to provide good quality customer service
• Input data into computer/placed and track orders
• Organized work area to specifications
• Operated Forklift to place things over head or on the shelves
Electrical technician, 2003-2005, Tradesmen international, City of Miami Beach, Florida
Duties:
• Trencher/ cable Splicer/ Troubleshooter
• General construction and facilities maintenance
• Electronic technician, Advanced Fire and Security, Pompano Beach Florida
• Repaired fire alarm system/troubleshooter
• Installed, inspecting, security system, and servicing fire alarms
• Ensured customer satisfaction in service delivery
Special Skills:
Computer literate/ proficient in Microsoft words, Excel, File-Pro
• Fluent in English, French, Spanish, and Creole
• Ability to follow oral and written instructions
• Self-directed/team-oriented worker
• Ability to operated labor saving devices and heavy equipment
• Certification in Electrical wiring and designing
• Commercial Driver License with Endorsements.
• Course in business Administration
• Experience in plumbing/ water heater/ tiles/ painting/and mechanic
• Networking Ability, data cable installing, Comcast training, and Soft skills
EDUCATION
Broward College, Pembroke Pines, Florida, currently enrolled
Major: NETWORKING SYSTEM TECHNOLOGY, Business administration
Miami-Dade Community College, Miami, Florida, 1999-2002
Major: Completed course in Computer Technology/ Networking/ business Administration
Lindsey Hopkins, Miami, Florida, 1994-1996
Major: Electrical Wiring and Designing/ Building Maintenance
TRAINING/CERTIFICATION
• Electrical certification
• Warehouse/logistic/ manager and business related
• Customer service/ sales associate
• PCA and PCSR licenses
• CPR and ACLS for first Aid responder.
• Forklift certification
Merchandise organizer/inventory/ shipping and receiving/ order puller.
Commercial driver license (CDL with endorsement+)
References: Dorett Wade 954-***-****
Amos Pierre786-***-****
Abner Bataille 239-***-****
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