Agent Assistant Customer Service

Tyler Neilsen

Address Elkhorn, NE, *****

Phone 402-***-****

E -mail ************@**********.***

Efficiency-driven professional with diligent approach to handling sensitive financial, client and office records. Respectful and well-spoken with team members and clients. Knowledge of streamlining offices and working closely with teammates for effective office management. Committed to organization and functionality.

Skills

• Extensive experience with Adobe, Excel, Outlook, Word, PowerPoint, Access

• Professionalism and strong work ethic

• Oral and written communication skills

Work History • Critical thinking and problem solving May 2018 – Dec 2021 Research Investigations - Analyst FiservInc, Omaha, NE

• Managed billing process of merchant portfolios valued at $100k+.

• Helped lead large portfolio-wide update installations.

• Made routine and custom updates to company digital mainframe.

• Helped test new company website and programs before being made operational.

• Worked with external merchant representatives to address customer needs.

• Worked under strict deadlines and responded to service requests and emergency call-outs.

• Prepared, completed and processed customer account forms and database changes.

• Upheld privacy and security requirements established by regulatory agencies.

Jan 2018 – June 2018 IT Infrastructure - Student Worker University Of Nebraska Medical Center, Omaha, NE

• Logged large quantities of hardware in database software such as Microsoft Access.

• Prepared hardware for large installations projects.

• Managed/Organized controlled-access IT Infrastructure storerooms.

• Successfully met all assigned deadlines.

Oct 2016 – Aug 2017 Wellness Consultant

Complete Nutrition, Omaha, NE

• Served as a consultant at the nationwide flagship store.

• Provided onsite training for company chief executives as well as potential franchise owners and other investors.

• Built long-term relationships with clients through effective selling, dynamic response and genuine communication.

• Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.

• Delivered exemplary customer service and support by remaining poised in even the most stressful situations.

May 2016 – Sep 2016 Agent Assistant

Midwest Financial and Insurance Services, Norfolk, NE

• Contacted private individuals or by telephone to generate sales.

• Set up new accounts and listed personal, demographic and payment information in the system.

• Solicited potential clients to sell Medicare supplements, life insurance, dental vision and hearing plans to meet needs of those who were eligible.

• Made appointments with interested customers according to schedule availability.

Education

Aug 2014 – May 2018 Business Administration/ Religious Studies University of Nebraska at Omaha - Omaha, NE

• Double major in business administration and in religious studies.

• Business minor in marketing with additional courses completed in finance and entrepreneurship.

• Religion coursework focused on Islamic and Hindu scriptures, Native American traditions and religious methods and phenomena. Gallup Top 5 Clifton Strengths

1. Learner

2. Restorative

3. Deliberative

4. Analytical

5. Command

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