Sales Support Customer Support
Resume:
Debra J. Young
Lake Bluff, IL 60044
adqb95@r.postjobfree.com
Objective: Seeking a full-time opportunity to utilize my strategic thinking skills to add to the success of a customer centric team
PROFESSIONAL EXPERIENCE
Current Position: Prevailance Great Lakes Naval Base Contractor
Start Date Oct 18, 2021
Testing Clerk: maintain and manage data for Department of Defense Training, Programs, and Testing for eligible Navy personnel.
Volunteer Work – Women’s Shelter in Waukegan, IL
From 2006 to Present
Acting City, State, and Federal Government document assistant and proof reader.
Writing (in collaboration with the applicant) resumes, and assisted with job applications, and any paperwork they would need completion.
Assisted in teaching considerably basic computer skills when needed.
Participated in mock interviews that included tips on what to wear to an interview.
Department of the Navy – Great Lakes Naval Base
April 2009 – March 2012 Retired
Travel Voucher Accounts (Federal Government)
Responsible for reviewing and processing travel authorizations/vouchers, both reserve and PCS Initiate inquiries, process overpayments, process claims and manage assigned Naval Operations Support centers
Responsible for researching audits on travel claims and provide basic training per Department of Defense Travel Regulations
Must communicate effectively via Navy correspondence, e-mail, and phone and speak in terms everyone involved can understand.
Prepare daily reports to manage work levels and briefs for presentations at all levels when necessary for training.
Utilize my experience to communicate orally to provide briefs to all levels of the chain of command and the ability to create, prepare, and present visual aids via PowerPoint
Abbott Laboratories Lake County IL
September 2003 – August 2007
Sales Analyst and Help Desk– PPD/Practitioner Verification Lead and PPD Business Operations/Support Assistant Supervisor
Analyze, interpret, and present data on assignments, competitive activity and performance for call and sampling discrepancies, and develop efficient business solutions. Work closely with other support departments to resolve Field Sales issues and internally generate all weekly/monthly sales and activity metrics, while externally developing knowledge and training to Vendors. Responsible to effectively deliver informational voice mails and e-mail communications to Abbott Field Sales, within corporate standards of communications.
Laboratories Lake County, IL
December 2001 – August 2003
Operations Lead/ Practitioner Verification Analyst
(Contract Employee)
The Operations lead is responsible for all aspects of day-to-day operations by overseeing and executing all client administrative and technical services and for ensuring rapid response and high client satisfaction levels through the management of center staff and resources.
Midway Games Manufacturing Chicago, IL
December 1998 – October 2001
Parts/Service/Warranty Specialist/Assistant Customer Service Manager
Oversees a segment or segments of a customer service organization to ensure that customers receive the best possible service at the most effective cost. Managing difficult / multiple principals. Coordinate efforts and act as a liaison between customers, distribution, internal supply chain, sales and marketing departments, and external vendors to resolve status and delivery inquires. Involved in escalated customer issues that involve analysis of the situation where factors may be unclear.
TECHNICAL SKILLS:
Proficient in Microsoft Word, Excel and PowerPoint, SAI Application Suite, varied Customer Service AS-400 programs and multiple Seibel/SAI based systems
EDUCATION:
Ashford University, Clinton IA
Bachelor Degree – Political Science/Government– July 2011 - 3.00 G.P. A
DePaul University, Chicago, IL
Major – Political Science – September 2007 to June 2009 – 3.25 G.P.A
College of Lake County, Grayslake IL
Associate Degree – A.A. Social Science, Honor Graduate - 3.68 G.P. A
REFERENCES:
Available upon Request
Contact this candidate