Support Agent Executive Assistant

SUSAN ATTIA

(***) *** - **** – ***********@*****.***

linkedin.com/in/susanattia

PROFESSIONAL SUMMARY

Detail-oriented, organized, and passionate administrative professional with extensive experience working in the medical field and other industries. Strong interpersonal skills working with a diverse clientele. Talented in multi-tasking within a fast-paced environment. Excellent oral and written communication skills. Bilingual in Dutch and English. EXPERIENCE

Student

02/2020 – present

Due to the COVID-19 pandemic unable to gain employment

Upgraded technology skills and obtained two master certifications for Office 2016 and Office 2019 Seamen’s Society for Children and Families, Staten Island, NY 01/2020 – 02/2020 Administrative Assistant of Health Services (Contract)

Worked with ASARA database program to determine the status of Foster Children

Management of paper files to clarify status: Active, Trial Discharge, Final Discharge, and Adoption

Cross-referenced Accumedic, against Appointment Trackers and Excel Spreadsheets

Tracked Foster Children’s Chronic Health Diagnosis and Chronic Mental Diagnosis Mount Sinai, New York, New York 08/2019 – 12/2019

Weill Cornell - Iris Cantor Women’s Health Center, New York, NY 09/2018 – 11/2018

Medical Secretary/ Patient Coordinator (Temporary Assignment)

Updated patient’s demographics, guarantor, and verified insurance information

Scheduled, confirmed, rescheduled, or canceled appointments in EPIC for new and existing patients

Served as a liaison between patients, clinical staff, and other physicians

Processed Medical Records Requests for patients and assigned doctor(s)

Diversified administrative duties

New York-Presbyterian Brooklyn Methodist Hospital, Brooklyn, NY 04/2018 – 06/2018 Administrative Services – Patient Financial Services (Temporary Assignment)

Grouped inpatient authorizations among insurance carriers and scanned them as an electronic medical record

Verified patient’s Medicare and Medicaid eligibility and claim status using ePACES and OmniPro software Maturity Works, New York, NY

08/2017 – 04/2018

Clerical Associate (Temporary Assignment)

Organized files for the Department of Social Services Executive Health Exam, New York, NY

06/2017 – 07/2017

Clerical Office Support (Temporary Assignment)

Assisted with time-sensitive high volume mass mailings and other special projects Staten Island University Hospital - Northwell Health, Staten Island, NY 12/2016 – 02/2017

SUNY Downstate Medical Center, Brooklyn, NY 05/2016 – 08/2016 Client Service Representative I - CIOX Health/ Administrative Assistant I – (Temporary Assignment)

Processed Release of Medical Record requests from Law Firms, Disability/Social Security, Workers’ Compensation, Life Insurance Companies, Health Insurance Companies, and patients

Processed Release of Medical Records requests for prominent and prestigious cases

Released Medical Records to appeal denials from Insurance Companies to obtain payment

Organized workload and prioritized tasks to meet production goals SUSAN ATTIA

(917) 215 – 2995 – ***********@*****.***

linkedin.com/in/susanattia

Page 2

David Jeffryes, New York, NY 01/2011 – 03/2016

Executive Assistant

Acted as a gatekeeper

Prepared reports, presentations, and correspondence for meetings

Managed calendar, coordinated travel, and car service arrangements

Executed minor accounting activities

JPMorgan Chase, Brooklyn, NY 05/2010 – 10/2010

Personal Banker

Marketed the bank’s products and services to the clients and assisted them in choosing the best product(s)

Established personal checking and savings accounts and serviced clients with other banking needs New York Life Insurance Company, New York, NY

12/2007 – 05/2009

Primerica Financial Services, Rego Park, NY

07/2006 – 11/2007

Agent

Contacted fifty potential clients daily, built relationships, and marketed a variety of life insurance products

Communicated daily with clients and finalized insurance needs and obtained referrals

Obtained potential insurance prospects through networking events and cold calling

Built relationships with potential clients and educated them on Life Insurance Products

Evaluated and assisted clients with their insurance needs EDUCATION/COMPUTER CERTIFICATIONS

M.E.A.O.-St.-Servaas College, Maastricht, Limburg – The Netherlands 06/1982

Associate Degree in Economics and Business

Grace Institute, New York, NY

Administrative Professional Program Certification 09/2017 – 02/2018

State University of New York, New York, NY 12/2014 – present Advanced Technology Training and Information Networking Lab

Microsoft Office Specialist (MOS) Certifications: Office 2010, 2013, 2016 and 2019

Intuit QuickBooks Certified User: QuickBooks Desktop and QuickBooks Pro/Premier 2017

Contact this candidate