Quality Analyst Customer Service

Chaithanya Bangera

Address: Flat**, Bldg. ****, Road 221 Block 302, Manama

Phone: +973********

E-mail id: *******************@*****.***

Nationality: Indian

Marital status: Married

OBJECTIVE

Aiming a challenging and enthusiastic position to enhance the growth of my career as well as the organizational growth.

Energetic offering wealth of experience in customer service, creating successful reading programs and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete any task.

CAREER OVERVIEW

● Currently working as Catalog Quality Analyst at OpenWay IT Solutions, Bahrain.

● Worked as Admin from April 2020 – July 2020 at Cohere Business Services, Bahrain.

● Worked as Operation Executive from May 2019 – Dec 2019 at Flipkart Internet Pvt. Ltd, Bangalore.

● Worked as Catalog Quality Associate from Oct 2016 – May 2019 at Amazon Development Centre, Bangalore.

WORK EXPERIENCE

Catalog Quality Analyst

Openway IT Solutions,Bahrain

Openways is an IT Firm. Introduced to a new application named Freshpikk.com

● Working on Magento Platform which is an open-source e-commerce platform

● Working on checking data quality of the product.

● Working on website issues and catalogue editing.

● Understanding SEO and Email marketing identify the right keywords.

● Coordinate with seller, Category and brands to get the required details for catalogue enrichment and content information.

Admin

Cohere Business Services, Bahrain

● Reviews and updates insurance policies for clients on a regular basis to ensure accuracy and efficiency when filing a claim.

● Helps clients determine the right insurance policies for their specific needs.

● Filing official insurance-related paperwork such as claims and any other insurance documents.

● Offer a Comprehensive insurance to the clients available as fleet cover, with one policy for all vehicles owned by the company, or corporate cover with different policies at uniform terms and conditions.

Operation Executive

Flipkart Internet Pvt.ltd, Bangalore

● Worked with Quality team in listings the product for key account sellers on Flipkart.

● Worked on checking data quality of the product.

● Working on website issues and catalogue editing.

● Understanding SEO and E-mail marketing identify the right keywords.

● Coordinate with seller, Category and brands to get the required details for catalogue enrichment and content information.

● Increased Company profits through performance optimization strategies and efficiency improvements.

● Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.

● Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.

● Established clear management goals and devised systems to track results for effective decision-making.

Catalog Quality Associate

Amazon Development Centre, Bangalore

● Engaged on different market places :IN, US, UK, CA and AUS

● Worked on duplicates, the steps executed and undertaken to incorporate the duplicate ASINs directed towards a single ASIN.

● Understanding the risk of merging duplicate ASINS incorrectly.

● Worked on CUI Finches tool, which is used globally by amazon for fixing all the attributes.

● I have worked on Adhoc task: single ASIN query cleanup (US, IN), EZ queues and completed with 100% reliability.

● On daily work I always follow work related SOP followed for functional and nonfunctional task.

● Tracking the Shrinkage for WBR report.

● I have trained L3 Associates on process and provided KT to the new hires.

● Tracked daily reliability while being live and sent out progress reports of the mentoring process daily.

● I have explained the flow of process of Darwin Corrections SOP to IN Stakeholder. Communicated how the Decision buttons work and the logics concerned with the process

● Managed quality assurance program including on site evaluations, internal audits and customer surveys.

EDUCATION

QUALIFICATION INSTITUTION AGGREGATE

Masters of

Sahyadri

Computer

Applications -2016 72.16%

College Mangalore

Bachelors of

St Aloysius Autonomous

Computer

Application -2013 66.66%

College Mangalore

Pre-University -2010

St Aloysius Pre-

59.33%

University College

SSLC-2008

Balavikas English

Medium

82.72%

School Mangalore

CERTIFICATION AND ACHIEVEMENTS

● Certified as networking simulation.

● Awarded Outstanding performer in the Project

SKILLS

● Retail Merchandising

● Performance Analysis

● Business Development

● Customer retention

● Technical Support

DECLARATION

I hereby declare that all details mentioned above are true to my knowledge and belief Chaithanya Bangera

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