Customer Service
Resume:
Delicia Perry
Customer service professional
Kinston, NC 28501
****************@*****.***
Professional with over fifteen years of customer service experience. I have over four years of restaurant and server experience. I take pride in leading a team and doing the best job possible. Looking to work in a company where I can grow and make the people around me better. Work Experience
Sandwich Artist/Cashier
Subway Chapel Hill group - New Bern, NC
October 2018 to Present
Responsible for opening the store alone 3-4 times a week. Set up store including food and drink station and make bread,cookies and open cash register. Responsible for making customer sandwiches and taking online and Uber eats orders.
Food Service Worker
Jade Express - New Bern, NC
June 2018 to October 2018
Responsible for opening and setting up the store in the mornings. Set up food and drink displays. Cut up fresh fruit for smoothies and fruit cups. Prepared sushi as well as prepared plates for our customers. Led a team of at least 4 employees at all times.
Server/Waiter
Waffle House - New Bern, NC
September 2017 to June 2018
Greets and sets up guests for dining
Serves food to guests
Prepares beverages and ready to eat foods and keeps supplies stocked Keeps Restaurant clean according to health department standards. Sales Associate and Cashier
Walmart - New Bern, NC
September 2016 to April 2017
Worked freight to sales floor.
Set up displays and end claps.
Kept departments neat.
Operated cash register during busy times
Food Service Worker
Team leader
Shake Shack - Jamaica, NY
March 2015 to May 2016
Did store inventory daily
Prepped stations for the day
Cross trained on all stations preparing various food and shakes Kept stations stocked and clean
Operated cash registers
Cleaned restaurant throughout shift
Overnight Stocker
Tj Maxx - Brooklyn, NY
March 2013 to February 2015
Unloaded trucks and worked merchandise to floor
Did store inventory nightly
Cleaned store and got it ready for next days work
Lead Customer Service Representative
Budget Rent a Car - Elmhurst, NY
June 2010 to October 2012
Ran store overnight
Assisted customer with car rentals and returns. Arraigned rides for customers to and from airports and other
destinations. Answered phones, did paperwork, input rental information into computer as well as manually.
Inventory Associate
RGIS Inventory Specialists - Brooklyn, NY
May 2008 to May 2009
Went to various businesses and counted inventory correctly. Sales Associate
Century 21 Department Stores - New York, NY
September 2007 to February 2008
Rang up customer purchases.
Kept sales floor neat and clean.
Put merchandise onto floor.
Assisted customers with purchases.
Alarm Dispatcher
Pro tech security - Jamaica, NY
May 2006 to September 2007
Protect Security - Jamaica, NY
May 2006 to September 2007
Monitored residential and business alarms. Dispatched police, fire, or emt as needed. Sales Associate
Target - Brooklyn, NY
September 2005 to May 2006
Kept sales floor neat. Set up displays. Brought items from back room to sales floor. Helped customers with purchases and rang up customers purchases.
Transportation Security Officer
Transportation Security Administration - Jamaica, NY February 2004 to August 2005
Checked passenger bags for prohibited items
Checked passengers for prohibited items
Used x-ray machine to check for weapons and Ieds (improvised explosive devices) Manually checked bag when threat was detected
Customer Service Representative
King Teleservices - New York, NY
August 2002 to February 2004
Floor team lead
Responsible for monitoring outgoing calls
Responsible for resolving any customer complaints or concerns Called business and offered long distance phone service Called residences offering home phone service packages Sales Floor Associate/Cashier
Macy's
June 2001 to August 2002
Stocked items on floor. Kept floor neat and assisted customers with purchases. Worked fitting room when needed. Worked cash register when needed
Education
High school or equivalent in Business and computers Acorn Community High School - Brooklyn, NY
September 1998 to November 2001
Skills
• MICROSOFT OFFICE (2 years)
• MICROSOFT WORD (2 years)
• MS OFFICE (3 years)
• POWERPOINT (3 years)
• WORD (2 years)
• Server (2 years)
• Sales (10+ years)
• Customer Service (10+ years)
• POS (10+ years)
• Training
• Fast learner
• Microsoft Excel (5 years)
• Organizational Skills
• Fast Food (5 years)
• Food Prep (5 years)
• Food Service (5 years)
• Crew Member (5 years)
• Typing 40 wpm (10+ years)
• Dispatching
• Bussing
• Food production
• Food handling
• Food safety
• Freight
• Retail sales
• Typing
Assessments
Customer Service Skills — Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer service — Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Work style: Reliability — Highly Proficient
January 2020
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft office, Microsoft word, PowerPoint, excel (10+ years)
Contact this candidate