Operations/Content Analyst

SUMMARY

Multi-talented business professional specializing in eCommerce, content management systems, liaising, quality assurance and supporting daily business needs. Adaptable and technically astute in supporting complex projects to meet delivery timelines for business operations. Strong communication and organizational skills with a proven ability to influence others within the organization.

PROFESSIONAL EXPERIENCE

Dog Walker/Sitter (Self Employed), NJ, PA, LA 8/19 – Current

Set up primary consultations with new clients.

Provided in-home pet care including scheduled feedings, leashed walks, overnight care.

Prioritized the happiness of clients and the health/safety of pets.

Maintained flexibility and willingness to meet clients’ needs.

Artech, Morristown, NJ 6/18 – 7/19

Senior Operations Analyst

(Contractor at Comcast)

Played an integral role in the offer delivery process by translating requests from marketing teams into build requirements for over 2,000 packages that display on xfinity.com & various sales channels.

Triaged over 50 production incidents weekly and routed to appropriate team for resolution.

Prepared reports by collecting, analyzing, and summarizing information to resolve inconsistencies.

Comcast NBC Universal, Philadelphia, PA 4/09 – 11/17

Project Management Analyst

Dramatically reduced test account delivery time by 50% which provided business partners the ability to shorten their timelines for delivering new features to the market and increased online sales.

Oversaw Central and West divisions transition to a new cost-efficient product catalog and customer experience, surpassing company goal of 40% national transition completion by end of August 2011.

Received accolades from VP in being a critical partner managing the test data process from partner teams.

Lead liaison responsible for managing offer launches on xfinity.com including verifying accurate product pricing, availability, and functionality in over 100 markets across the country.

Contributed in user acceptance testing (UAT) of new tools and applications to support the product offerings for customer sales.

Key contributor in a multimillion-dollar project which migrated 10 million customers from AMDOCS to CSG billing system.

Managed three content management systems (CMS) during transition from a chat-assisted to an online shopping experience.

The Bender Internet Group, Egg Harbor Township, NJ 5/00 – 4/09

Web Content Specialist

Contributed in developing 2,000+ tourism/hospitality websites using html and an in-house CMS/web site generation system that generated $50+ million in sales for hotels.com.

Assisted in building a booking engine that pulled real time availability from hotels.com.

Created and distributed weekly e-newsletters to casino and a 10k subscriber base which increased hotel bookings by double digits.

Participated in search engine optimization (SEO) project to improve ranking by updating metadata to increase traffic to websites which resulted in a 16% increase in profits.

Company liaison to media professionals, retailers and build relationships to collect information for upcoming feature stories to publish on websites.

SKILLS May 2000 – November 2017

ServiceNow Sitecore HTML Remedy Word Excel PowerPoint SharePoint Operations User Acceptance Testing (UAT) Quality Assurance (QA) Data Analysis eCommerce Digital Marketing Utilizing Content Management Systems (CMS) Reporting Tools Documentation Editing Process Improvement Problem-Solving Validating Functionality Teamwork Flexible Adaptable Dedicated Self-Motivated

EDUCATION

Bachelor of Arts

Computer Science and Information Systems

Stockton University, Galloway, NJ

VOLUNTEER EXPERIENCE

Animal Welfare Association, Voorhees, NJ 5/18 – 3/20

Volunteer, Walk dogs & Laundry

Philabundance, Philadelphia, PA 4/09 – 11/17

Packer - Packed boxes once a year to help end hunger in our community.

Habitat for Humanity International, Philadelphia, PA 4/09 – 11/17

Builder - Helped build and clean up locations.

Contact this candidate