Package Handler Video Editor
Resume:
Devonte Lowe
Dolton, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Video Specialist 2
OpenExchange - Chicago, IL
August 2021 to Present
provide hands on support and partnership for virtual meetings Worldwide. providing customer support and driving meeting and conference communication excellence. facilitating Zoom/WebEx conferences?
troubleshooting video and audio issues before and during our events. Respond to incoming client requests in a timely and professional manner. Proactively engage with the team and jump in to support others as needed. Store Associate
Mattress Pro - Chicago, IL
August 2019 to March 2020
Received and processed electronic delivery orders, scheduling to optimize efficiency
● Delivered beds to customer homes, confirmed with customers that orders are correct, and ensured that customers are satisfied with their experience
● Organized and maintained a clean and inviting store Package Handler
United Parcel Service (UPS) - Hodgkins, IL
October 2018 to August 2019
Loaded packages to appropriate trucks according to information from barcode scanned with handheld scanner
● Organized packages to allow for safe storage and transportation and easy delivery
● Trained new hires in safety procedures and company operations Mobile and Electronic Sales
Sam's Club - Indianapolis, IN
April 2018 to August 2018
Greeted customers and discussed their technology requirements and interests, offered products and contracts as solutions, and secured sales
• Enrolled customers in wireless contracts and activated phones and devices, guiding customers in technology usage and simple troubleshooting
• Operated store printer and assisted coworkers throughout the store Informational Technology Intern
i.c.stars - Dolton, IL
February 2017 to July 2017
Completed 1,000 hours of project based learning in an Agile environment equivalent to a two-year associate degree
● Operated as scrum-master, product owner, and developer on an agile team
● Utilized RFP to develop a responsive web app for Paylocity using front end (HTML, Bootstrap, JavaScript) and back end (Python, Django, PostgreSQL) tools
Customer Clerk
Food 4 less - Dolton, IL
February 2015 to September 2016
● Organized store inventory, confirmed that products were within expiration dates
● Supported management team with recycling program by adhering to vendor program
● Addressed customer concerns quickly and elevated issues as needed Audio / Video Editor
Maek - Chicago, IL
August 2015 to August 2016
Edited video and audio clips for advertisement use according to customer specifications and operational best practices
● Confirmed that productions were ready for broadcasting and revised any issues before sharing with customer
● Collaborated with team to advertise record label's music in creative ways including social media campaigns and large event outreach
Education
Training in Infomation Technology
Per Scholas - Chicago, IL
June 2020 to August 2020
Bachelor of Science degree in Audio Production
Art Institute of Atlanta - Atlanta, GA
August 2008 to March 2014
Skills
• Windows 10
• 8
• 7
• XP
• Macos
• CSS
• JavaScript
• MySQL
• Agile
• VMWare
• Microsoft Word
• Troubleshooting
• Computer Skills
• Comptia A+
• Google Docs
• Java
• Google Docs (1 year)
Links
https://www.linkedin.com/in/devonte-lowe-7a2b2284
Certifications and Licenses
Technical Support Fundamentals
June 2020 to Present
Google It Support
Operating Systems and You: Becoming a Power User
July 2020 to Present
Google It Support
The Bits and Bytes of Computer Networking
August 2020 to Present
Google IT Support
System Administration and IT Infrastructure Services August 2020 to Present
Google IT Support
Java
August 2019 to Present
Solo Learn
Assessments
Customer focus & orientation — Expert
June 2021
Responding to customer situations with sensitivity Full results: Expert
Written communication — Proficient
August 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Technical support — Familiar
April 2021
Performing software, hardware, and network operations Full results: Familiar
Basic computer skills — Highly Proficient
April 2021
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Technical support: Customer situations — Proficient June 2021
Responding to technical support situations with sensitivity Full results: Proficient
Call center customer service — Familiar
April 2021
Applying customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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