Specialist Customer Insurance

Lawrence M. Millender

646-***-**** ● ********.*********@******.*** ● Freeport, NY

PROFILE

Professional insurance specialist with more than two decades of skilled investigative service in the Social Security Administration. Dedicated, tenured employee has a strong drive for customer relations, and ability to thoroughly process and expedite claims. Expertise in staff training, eligibility, disability, and abuse/fraud reviews. Passionate about success, with a proven track record.

PROFESSIONAL SKILLS

Benefits & Claims Specialist Customer Service Supervisor Disability Insurance Determination Eligibility & Case Reviewer Administrative Appeals Abuse & Fraud Investigator

Staff Trainer Public Relations Representative

PROFESSIONAL EXPERIENCE

SOCIAL SECURITY ADMINISTRATION, New York, NY (1996 – 2018) SOCIAL INSURANCE SPECIALIST/CLAIMS REPRESENTATIVE

• Interviewed applicants from all segments of the general public for initial and ongoing eligibility for retirement, survivors, disability, health insurance, and supplemental income payments, as well as administrative appeals

• Evaluated all facets of evidence and complex guidelines to establish entitlement to benefits, assisted applicants in securing evidence

• Resolved evidentiary discrepancies with a high level of expertise, discretion, and sensitivity

• Adjudicated and authorized claims for benefits and eligibility for all SSA, Retirement Survivors Disability Health Insurance, disabled widows, and Supplemental Security Income programs

• Provided technical guidance to claims department staff

• Reviewed ongoing eligibility for disability insurance and SSI cases, determined medical allowances

• Evaluated need for medical examinations and coordinated appointments with Disability Determination Services

• Recommended disability decisions on selected impairments

• Represented the SSA in a professional public relation’s capacity EDUCATION

MORGAN STATE UNIVERSITY, Baltimore, MD

● Bachelor of Science, Physical Education 1992

NASSAU COMMUNITY COLLEGE, New York City, NY

● Associate in Arts, Liberal Arts 1989

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