Center Representative Customer Service
Resume:
Carlos Ortiz
**** *. **** ** *** B. Anaheim, CA 92805
Cell: 714-***-**** Email:***********.*****@*****.*** Summery
Call Center Representative versed in customer support in high call volume environments. Highly enthusiastic customer service with client interface experience that is passionate about providing all customers with a service level that exceeds their expectations with superior computer skills and telephone etiquette.
Skills
Ability to take initiative, and to work independently, without constant supervision
Service and sales oriented
Well versed in sales technique
Positive, energetic attitude
Keen attention to detail
Strong work ethic
Conflict resolution skills
Has an unbeatable work ethic, and willing to go the extra mile
Excellent written, visual, verbal communication skills, whether in person, online, or on the phone
Ability to multitask, stay organized and manage multiple phone lines
Very comfortable with email, Microsoft Office,
Team player attitude with an interest in helping all members of the team succeed
Be adaptable and willing to branch out to take on new tasks as they arise
Ability to work independently and effectively with minimal supervision
Strong Organizational Skills
Sharp Problem Solver
Responsible, reliable, and friendly
Experience
Carlos Ortiz
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1314 S. Iris St Apt B. Anaheim, CA 92805
Cell: 714-***-**** Email:***********.*****@*****.*** On the Road Shift Assistant
Amazon 09/18/2018 – Present
Ensure Delivery Service Personal have all the tools needed to deliver packages on behalf of Amazon
Manage all 32 DSPs and their Drivers
Inquire about packages marked missing by 3rd party delivery drivers
Track, coordinate and execute rescues for struggling Delivery Associates in Orange County
Assets problems and solve them in real time to ensure delivery goals
Maintain inventory of devices and delivery vans
Investigate and locate missing packages and address root cause for missing packages
Report findings of loss packages to upper management and provide a solution to ensure it mistakes are not repeated
Lowered packages not on van into the low 300’s, prior goal was 1,000s out of 100K + inventory
Maintain or exceed 99.4% success rate before 9pm daily
Ensure successful area performance through tracking and reporting metrics
Independently asses all aspects of associate work performance and provide timely and detailed feedback
Participate in operational excellence initiatives
Maintain full understanding of work flow and daily production goals
Review and update SOP’s as required
Ensure work areas remain clean and are properly equipped
Provide vacation coverage for area managers
Carlos Ortiz
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1314 S. Iris St Apt B. Anaheim, CA 92805
Cell: 714-***-**** Email:***********.*****@*****.*** General Manager 02/24/2015 – 06/14/2018
Law Office of P.J. Zarrin – Costa Mesa CA
Restructured business departments for optimum Performance
Hired and trained all sales staff for new location
Grew number of customers by 150% in last 2 years.
Led my company to 2 years as number 1 in our industry.
Handled scheduling, payroll, and reporting areas.
Generated Weekly and monthly Team effectiveness reports
Design and implement target
Managed marketing initiatives
Coordinate department cooperation
Negotiate contracts
Encouraged energetic and productive work place atmosphere Sales Manager
Maui Pawn and Gold 01/2014 - 01/2015
Motivate Sales team to meet goals
Created innovative sales strategy
Analyzed sales demographics to develop optimal approach
Gave constructive feedback to sales team members Assistant Manager
L.A.P.G. 07/2008 – 10/2013
Provided support to department manager
Contributed ideas and enthusiasm to inspire business growth
Resolved client issues and concerns respectfully Carlos Ortiz
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1314 S. Iris St Apt B. Anaheim, CA 92805
Cell: 714-***-**** Email:***********.*****@*****.***
Worked with team members to achieve goals
Researched products to inform clients of benefits of use
Kept inventory of products
Cash handling
Contact this candidate