Sarah L. Rose 757-***-****

Midlothian, VA ***** adqapi@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented and quality-focused professional with proven interpersonal and communication skills. Extensive experience in administrative functions. Advanced computer software knowledge, archiving and record-keeping skills and general office management capabilities. Committed and passionate about providing high quality customer service.

SKILLS

● Strategic Planning and Scheduling

● Prioritization and Problem Solving

● Detail Oriented & Organized

● Customer Service

● Dynamic Leadership

● Excellent Communication Skills

● Knowledgeable of Computer programs

(Epic, Ema, Allscripts, IDX)

WORK EXPERIENCE

Dr. McDaniels Laser and Cosmetic Center Dec. 2020 - Sept. 2021 Cosmetic Concierge Coordinator Virginia Beach, VA

● Welcome and make patients and prospective patients comfortable, responsible for scheduling appointments

● Create treatment plans for patients, and present them along with quotes of payment

● Responsible for keeping an excel spreadsheet that include information on: patients that have been treated from provided quotes, those who have not been treated, and those who have booked appointments

● Provide follow up phone calls to the patients that have not yet scheduled an appointment

● Provide hand written thank you notes to all new patients and send out welcome packets

● Cover the front desk when needed and collect large sums of payment and prepayment from patients

● Well educated with all laser, IPL (intense pulse light) & Radio frequency treatments. EASTERN VIRGINIA MEDICAL SCHOOL (EVMS)

EVMS Ear, Nose, and Throat Surgeons Jun. 2019 - Dec. 2020 Facial Plastic and Reconstructive Surgery Coordinator Virginia Beach, VA

● Send email out to department when providers are out of office

● Renewed memberships and licenses when needed

● Refunded providers for business and educational travel expenses

● Ensured that office notes goes out to referring providers and primary care physicians

● Scheduled surgeries at hospital and ambulatory surgery centers

● Communicated with patients their surgery date and time via email, phone, and USPS

● Input surgeries in patient’s chart, physicians outlook calendar, and SharePoint calendar for the residents

● Ensured that CPT codes are authorized for procedures EVMS Aesthetic Center Virginia Beach, VA

Aesthetic Coordinator `` Jan. 2018 – Jun. 2019

● Operated as a Liaison for EVMS Aesthetic Center

● Collected and analyze data and provided reports as needed

● Maintained up to date knowledge of industry trends in aesthetics

● Responsible for aesthetic public relations in the local community

● Experienced in marketing and social media (ex. Facebook, Instagram and Google Services)

● Coordinated meetings with representatives from cosmetic companies

● Coordinated open house and seminar events

● Created and maintain records, logs, files and inventory systems

● Provided information on Obagi products and conduct sales EVMS Dermatology Virginia Beach, VA

Office Coordinator Nov. 2017 – Jan. 2018

● Managed ongoing research projects as needed

● Responsible for training new hires

● Conducted quarterly and annual office inspections

● Updated patient information in Electronic Health Record (Allscripts) and insurance benefits

● Answer multi-phone system and guide patients to proper departments

● Open and close office, order office supplies, resolve any office problems

● Manage satellite office including taking care of multi-departments (i.e. Dermatology, Surgery, Plastic Surgery)

● Handle all money transactions

● Organize and maintain clinical area

● Sign and receive all transactions from vendors

EVMS Medical Group Virginia Beach, VA

Administrative Support Coordinator Nov. 2011 - Nov. 2017

● Schedule patients and check patients in and out

● Updated patient information in Electronic Health Record (Allscripts) and insurance benefits

● Answer multi-phone system and guide patients to proper departments

● Opened and close office, order office supplies, resolve any office problems

● Managed satellite office including taking care of multi-departments (i.e. Dermatology, Surgery, Plastic Surgery and Endocrinology)

● Helped organize patient flow for Gastroenterology

● Organized and maintain clinical area

EVMS Strelitz Diabetes Center Norfolk, VA

Administrative Secretary Dec. 2009 – Nov. 2011

● Scheduled and rescheduled patient appointments as needed

● Answered multi-phone system

● Mailed patient records

● Covered the front desk as needed

● Maintained physician schedules, and handled all hospital consults Gastroenterology Ltd. Virginia Beach, VA

Front Desk and Medical Records Jun. 2008- Jun. 2009

● Greeted and check patients in and out, and handled all money transactions

● Updated patients information including patient insurance

● Scanned patients medical records and properly discard confidential documents

● Mailed out patient records when requested with proper release of records

● Filed paperwork in alphabetical order with proper fiscal year for audit purpose and HIPAA regulations

Atlantic Orthopedic Physical Therapy Virginia Beach, VA Front Desk Jun. 2007- Jun. 2008

● Operated as the front desk receptionist, and was responsible for scheduling patient appointments, updating medical records and various administrative tasks.

● Updated patient medical records and handled all money transactions

● Open and close office for following work day

Norfolk Healthcare Norfolk, VA

Receptionist Apr. 2006- Oct. 2006

● Greeted patients upon entering and exiting

● Answered phones and assist them to proper floors and guest

● Collected rent from residents

● Filed, discarded and updated proper paperwork

Associates in Internal Medicine and Neuropathology Norfolk, VA Medical Clerk Feb. 2006- Oct. 2006

● Check in patients and update information and insurances prior to see the physician

● Answer phones

University at Buffalo Surgeons, Inc. Buffalo, NY

Medical Billing Receptionist July 2003- Jan. 2006

● Served as vascular lab administrative assistant,and helped patients with appointments and necessary paperwork

● Entered billing data and insurance information

● Stocked hospital rooms with medical supplies to expedite the flow of patient care

● Maintained a log of information related to the vascular lab center

● Filed paperwork to proper patient chart

● Mailed results to patients and record in patients chart EDUCATION

Norfolk State University Virginia Beach, VA

Medical Billing and Coding May 2017 – Aug. 2017

Tidewater Community College Virginia Beach, VA

Business Major Sept. 2012 – Sept. 2013

● Business Communications

● Introduction to Business

AWARDS

● EVMS Medical Group Employee of the Year 2017

● EVMS Medical Group Employee of the Month (April 2017)

● EVMS Health Services Employee of the Month (December 2012)

● EVMS Health Services Patient Care Award

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