Sarah L. Rose 757-***-****
Midlothian, VA ***** *.******@*****.***
PROFESSIONAL SUMMARY
Detail-oriented and quality-focused professional with proven interpersonal and communication skills. Extensive experience in administrative functions. Advanced computer software knowledge, archiving and record-keeping skills and general office management capabilities. Committed and passionate about providing high quality customer service.
SKILLS
● Strategic Planning and Scheduling
● Prioritization and Problem Solving
● Detail Oriented & Organized
● Customer Service
● Dynamic Leadership
● Excellent Communication Skills
● Knowledgeable of Computer programs
(Epic, Ema, Allscripts, IDX)
WORK EXPERIENCE
Dr. McDaniels Laser and Cosmetic Center Dec. 2020 - Sept. 2021 Cosmetic Concierge Coordinator Virginia Beach, VA
● Welcome and make patients and prospective patients comfortable, responsible for scheduling appointments
● Create treatment plans for patients, and present them along with quotes of payment
● Responsible for keeping an excel spreadsheet that include information on: patients that have been treated from provided quotes, those who have not been treated, and those who have booked appointments
● Provide follow up phone calls to the patients that have not yet scheduled an appointment
● Provide hand written thank you notes to all new patients and send out welcome packets
● Cover the front desk when needed and collect large sums of payment and prepayment from patients
● Well educated with all laser, IPL (intense pulse light) & Radio frequency treatments. EASTERN VIRGINIA MEDICAL SCHOOL (EVMS)
EVMS Ear, Nose, and Throat Surgeons Jun. 2019 - Dec. 2020 Facial Plastic and Reconstructive Surgery Coordinator Virginia Beach, VA
● Send email out to department when providers are out of office
● Renewed memberships and licenses when needed
● Refunded providers for business and educational travel expenses
● Ensured that office notes goes out to referring providers and primary care physicians
● Scheduled surgeries at hospital and ambulatory surgery centers
● Communicated with patients their surgery date and time via email, phone, and USPS
● Input surgeries in patient’s chart, physicians outlook calendar, and SharePoint calendar for the residents
● Ensured that CPT codes are authorized for procedures EVMS Aesthetic Center Virginia Beach, VA
Aesthetic Coordinator `` Jan. 2018 – Jun. 2019
● Operated as a Liaison for EVMS Aesthetic Center
● Collected and analyze data and provided reports as needed
● Maintained up to date knowledge of industry trends in aesthetics
● Responsible for aesthetic public relations in the local community
● Experienced in marketing and social media (ex. Facebook, Instagram and Google Services)
● Coordinated meetings with representatives from cosmetic companies
● Coordinated open house and seminar events
● Created and maintain records, logs, files and inventory systems
● Provided information on Obagi products and conduct sales EVMS Dermatology Virginia Beach, VA
Office Coordinator Nov. 2017 – Jan. 2018
● Managed ongoing research projects as needed
● Responsible for training new hires
● Conducted quarterly and annual office inspections
● Updated patient information in Electronic Health Record (Allscripts) and insurance benefits
● Answer multi-phone system and guide patients to proper departments
● Open and close office, order office supplies, resolve any office problems
● Manage satellite office including taking care of multi-departments (i.e. Dermatology, Surgery, Plastic Surgery)
● Handle all money transactions
● Organize and maintain clinical area
● Sign and receive all transactions from vendors
EVMS Medical Group Virginia Beach, VA
Administrative Support Coordinator Nov. 2011 - Nov. 2017
● Schedule patients and check patients in and out
● Updated patient information in Electronic Health Record (Allscripts) and insurance benefits
● Answer multi-phone system and guide patients to proper departments
● Opened and close office, order office supplies, resolve any office problems
● Managed satellite office including taking care of multi-departments (i.e. Dermatology, Surgery, Plastic Surgery and Endocrinology)
● Helped organize patient flow for Gastroenterology
● Organized and maintain clinical area
EVMS Strelitz Diabetes Center Norfolk, VA
Administrative Secretary Dec. 2009 – Nov. 2011
● Scheduled and rescheduled patient appointments as needed
● Answered multi-phone system
● Mailed patient records
● Covered the front desk as needed
● Maintained physician schedules, and handled all hospital consults Gastroenterology Ltd. Virginia Beach, VA
Front Desk and Medical Records Jun. 2008- Jun. 2009
● Greeted and check patients in and out, and handled all money transactions
● Updated patients information including patient insurance
● Scanned patients medical records and properly discard confidential documents
● Mailed out patient records when requested with proper release of records
● Filed paperwork in alphabetical order with proper fiscal year for audit purpose and HIPAA regulations
Atlantic Orthopedic Physical Therapy Virginia Beach, VA Front Desk Jun. 2007- Jun. 2008
● Operated as the front desk receptionist, and was responsible for scheduling patient appointments, updating medical records and various administrative tasks.
● Updated patient medical records and handled all money transactions
● Open and close office for following work day
Norfolk Healthcare Norfolk, VA
Receptionist Apr. 2006- Oct. 2006
● Greeted patients upon entering and exiting
● Answered phones and assist them to proper floors and guest
● Collected rent from residents
● Filed, discarded and updated proper paperwork
Associates in Internal Medicine and Neuropathology Norfolk, VA Medical Clerk Feb. 2006- Oct. 2006
● Check in patients and update information and insurances prior to see the physician
● Answer phones
University at Buffalo Surgeons, Inc. Buffalo, NY
Medical Billing Receptionist July 2003- Jan. 2006
● Served as vascular lab administrative assistant,and helped patients with appointments and necessary paperwork
● Entered billing data and insurance information
● Stocked hospital rooms with medical supplies to expedite the flow of patient care
● Maintained a log of information related to the vascular lab center
● Filed paperwork to proper patient chart
● Mailed results to patients and record in patients chart EDUCATION
Norfolk State University Virginia Beach, VA
Medical Billing and Coding May 2017 – Aug. 2017
Tidewater Community College Virginia Beach, VA
Business Major Sept. 2012 – Sept. 2013
● Business Communications
● Introduction to Business
AWARDS
● EVMS Medical Group Employee of the Year 2017
● EVMS Medical Group Employee of the Month (April 2017)
● EVMS Health Services Employee of the Month (December 2012)
● EVMS Health Services Patient Care Award