Customer Service Call Center

Stephanie Annette Wade

(C) 202-***-**** • ********@*****.***

CAREER OBJECTIVE:

To become gainfully employed with a company that will allow me to exhibit and/or showcase my expertise as a Professional Medical Office Administrator.

EDUCATION:

Greene Central High School: Graduated – High School Diploma

Prospect College: 01/2017-10/2017 --Diploma

National Paralegal College: 01/2022-PRESENT

SKILLS:

●Data Entry

●Typing(45wpm)

●Scanning

●Printing

●Faxing

●Microsoft Office

●Cash and Debit/Credit Card Handling

●Cash Register

●Call Center

●Filing

●Verifying Insurance

●Copying

●Customer Service(Call Center and Person-to-Person)

●Scheduling

●Documentation

●Troubleshooting

●Help Desk Support

●Prior Authorization

●Dispatching

●Booking reservations

●Multi-line Phone System

●10 key

●EMR/EHR

●Switchboard Operating

●Medical Records

●Medical Terminology

●Registration

WORK EXPERIENCE:

Capital Digestive Care: Scheduling Associate -- 04/28/2021- 01/27/2022

Answering phones to schedule patient gastro appointments and procedures, answer patients inquiries about appointments, appointment locations and times, verify insurances, input/update patients information accurately in call center setting.

Inova Fairfax Hospital: Patient Access Associate 1 -- 01/28/2019-08/27/2020

Arrive and register patients into the Emergency Room using Epic system, update patience demographic information correctly, verify insurance, collect copays/coinsurances, answer phones, consult with clinical staff regarding mutual patients, document encounters with patients, answer patient inquiries, obtain signature for required forms, scanning forms into patients' medical record charts.

Clinton Primary Care: Front Desk Receptionist – 10/31/2017-12/31/2018

Answer company phone, answer patient inquiries, consult with physicians on patients, consult with other facilities about mutual patients, schedule/rescheduling/ cancelling appointments, scan patient documents into system, attach documents to patients’ electronic medical records, write referrals, answer phones.

Walmart Corporation: Sales Floor Associate –06/2016-09/2016

Answer customer questions and inquiries on services and products of the company, keep shelves and aisles clean and organized, restocking, operate bailer equipment.

Carefirst Bluecross Blueshield(Adecco): Data Entry Processor –10/2015-02/2016

Enter patient/customer data into the system, update information in system and ensure that all information keyed into system is correct and error-free.

iLikeBus Inc: Customer Service Representative – 08/2015-10/2015

Assist customers with purchasing bus tickets for their scheduled trips, provide correct ticket/bus stop information, process credit/debit card payments, reschedule bus reservations in a office setting.

Kaiser Permanente: Teleservice Representative -- 05/2015-07/2015

Answer customer inquiries in regards to location/time of medical appointments, scheduling medical appointments, transferring to nurse on call if need be.

NOVA Behavioral Healthcare Corporation: Paraprofessional – 06/2014-10/2014

Monitor consumers, report of changes within the consumer, and document everything that the consumer does each day.

West Corporation: Customer Service Advocate -- 12/2013-04/2014

Assist patients with ordering their mail order pharmacy medications, collect payment on accounts, scheduling deliveries for patients’ medication and transfer patients to correct department when needed in a call center setting.

Regional Acceptance Corporation: Collections Representative -- 06/2013-07/2013

Collect payments on auto financed accounts, Enter customer data into system, setup payment arrangements, bring delinquent accounts up-to-date and transfer customers to different agents/departments when need be in a call center setting.

Convergys: Customer Service Representative II -- 02/2012-03/2013

Assist customers with troubleshooting their cable and/or internet issues in a timely manner, upselling products and/or products, collect payments on accounts, transfer customers when needed to different department and scheduling technicians in a call center setting.

Vibrance Internal Medicine & Wellness Center: Medical Records Clerk --06/2009-08/2009

File and organize medical records in a numbering filing system, search for particular records for doctor’s patients and other staff of facility for the in preparation of the next day, collect all records from the day.

Pitt Community College(Work Study): Administrative Assistant -- 09/2008-01/2009

Type/Copy/Fax/File/Distribute documents, run work-related errands for supervisor, keep supervisor’s office neat and tidy and answered calls for supervisor.

Greenville Grande: Floor Staff -- 06/2007- 07/2007

Work concession stand with cash register handling cash or debit/credit transactions, upselling theater products and cleaning theaters/lobby/bathrooms.

REFERENCES UPON REQUEST

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