Csr Customer Service
Resume:
Lizeth Garcia
P.O. Box *****
El Paso, Texas, USA 79913
Tel: 760-***-**** Email: *************@***.***
Education Vista ROP Apr 2010 ~ Jun 2010
Diploma, High School
Experience Penske Truck Leasing April 2018 ~ Present Parts Admin/CSR/Maint Coordinator
Placing part orders, receiving partsn returning parts/cores etc. Creating
RO/closing RO's. Processing payments for vendors.
Checking in Drivers
for service/Maint.
Scheduling/setting up service for dropped units (dispatch) service if
needed right away. On Call every two weeks for dropped units and for DOT inspections.
Viva Auto Group Feb 2017 ~ Dec 2017
Estimator
Appraise vehicle damage to determine cost of repair for insurance claim settlement. Computes costs by
analyzing labor, material, and time requirements.
Collect payment from insurance companies.
Reconcile and prepare for invoicing final invoices that match approved estimates.
Autonation Ford / Viva auto group Nov 2012 ~ Feb 2017 Service advisor
Greeting customers and scheduling service
appointments. Writing service orders such as
maintenance items, mechanical repairs and recalls. Summiting warranty claims to Ford. Setting up
rentals/loaners for customers while they have vehicle in shop.
Carmax Jun 2011 ~ Nov 2012
Parts associate
Ordered parts for technicians, received and returned parts, allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and
maintained a working relationship with suppliers.
Kept work area clean and organized manner.
Skills Strong background in customer service and excellent organizational skills.
Computer programs: Microsoft office, ADP, CCC one, AllData, Autopoint, etc.
Language English and Spanish Full professional proficiency Awards Ford certified/Toyota certified Nov 30, 2016 Ford certified (service advisor)- Viva auto Group
Currently working on certifications for Toyota (service advisor)- Lithia Motors
References Benilde Molina - Viva Auto Group
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