Customer Service Esl

Yucaipa, CA ***** 310-***-**** *******************@*****.***

.

ERICA SYLVIA SANDOVAL

PROFESSIONAL SUMMARY

Upbeat server with outstanding coordination and memorization skills. Five+ years background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.

SKILLS

Conflict and Complaint Resolution

Team Player

Food Safety Standards

Transactions and Cash Handling

Service-Oriented

Cool Under Pressure

Valid Food Handlers Certification

Courteous Phone Demeanor

Classroom Management

Lesson Planning and Preparation

Enthusiasm for Students and Teaching

Experience with Diverse Student Populations

WORK HISTORY

01/2018 to Current

Jake's Bistro & Brew, Yucaipa, CA

Taking guests food and beverage orders.

Filling out invoices for catering orders daily.

Seating guests.

Serving food and beverages to guests.

Bussing tables

Ensuring quality experience for all guests by providing exceptional customer service.

01/2017 to 01/2018

Bowlero, Riverside, CA

Responsibilities included: making sure all guests in assigned sections are taken care of efficiently and having the most enjoyable dining experience by providing quality customer service.

SERVER/BARTENDER 01/2016 to 01/2017

Bowlero Los Angeles, Westchester, CA

As a server at Bowlero duties were to ensure that guests have an enjoyable dining experience by providing quality customer service.

As a server, you are to work in the front of the business taking orders using a POS system, serving food and drinks, and removing dinnerware from the tables in a timely manner.

Working hands-on in the kitchen preparing desserts, making milkshakes, serving soft drinks, and running food.

As a bartender, duties were to take and make cocktail beverage orders from serving staff or directly from guests.

The beverages that would be served to guests included: wine, bottled or draft beer, mix ingredients such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.

Also responsible to take food orders from guests of food items from on the menu to customers seated at the bar.

TEACHER ASSISTANT 01/2012 to 01/2016

Grand View Boulevard Elementary School, Los Angeles, CA

Have worked 4 years in early childhood education, teaching language, social skills and literacy to children ages 3-5 in both English and Spanish.

Assist teachers with children during class activities, and during play time, (indoor and outdoor).

Prepare the snack for the children each day.

Lead arts and crafts activities, singing and dancing, story-telling, playing, and communicating with 33 students in both classes, (a.m./p.m.) classes every day, Monday-Friday.

Has allowed me to gain a good grasp of organizing activities for younger students.

Enables me to connect with each child individually and observe their social, emotional, and behavioral development.

Conduct and organize activities for each day based on the theme of each month.

Themes help younger children connect to the world and their experiences and what they already know to new ideas and concepts.

Encourages children to think and practice language with other children.

Serve as Spanish communicator with non-English speaking parents.

SUBSTITUTE TEACHER 01/2012 to 01/2016

ASTEME Learning Center, Los Angeles, CA

Instruct/lead group activities each day in math or science with 12-15 kids, (ages 4-12).

In charge of teaching students basics of computer programming.

Create and conduct science experiments for groups of 10-12 students

TEACHER ASSISTANT 01/2010 to 01/2012

Mark Twain Middle School, Los Angeles, CA

Taught ESL (English Second Language) students how to speak, read, and write in English.

Conducted lessons from class textbooks to classes of 20-24 students.

Followed ESL students to their History and Math classes to act as their translator.

Perform secretarial tasks in attendance office

EDUCATION

University of California, Riverside, Riverside, CA

Bachelor of Arts, Liberal Studies, Philosophy, Graduated in 06/2022

Santa Monica College, Santa Monica, CA

Associates Degree, Public Policy, 2016

Santa Monica College, Santa Monica, CA

Associates Degree, Liberal Studies: Social and Behavioral Science, 2016

LANGUAGES

English & Spanish

Native or Bilingual

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