Front Desk Service Representative
Resume:
Asia Saunders
Brooklyn, NY *****
**************@*****.***
Work Experience
Unit Counselor
ICL - Brooklyn, NY
November 2021 to Present
• Provide clients with an orientation of the facility, services and personal care items, upon arrival
• Conduct hourly rounds to unsure facility is clean and safe for residents
• Distribute DHS appointment notices to residents
Cusomer Service Representative
NYC Housing Authority - Long Island City, NY
October 2021 to Present
• Perform clerical tasks and computer support as required
• Schedule and confirm repair appointments with residents
• Answer heavy volume of incoming calls
• Maintain tracking system used to record and monitor inquiries and resolutions Logistics Coordinator
Total Fire Protection - Brooklyn, NY
April 2019 to May 2020
1. Receive Work orders from different clients regarding inspections and servicing 2. Dispatch all service technicians To job sites
3. Dealt with cancellations of service calls and has had to Schedule other techs to cover those routes Dispatcher
Empire Paratransit - Brooklyn, NY
February 2018 to March 2019
• Kept records, monitored driver daily logs for errors or violations
• Answered phones provided accurate information to passengers and other staff via multiline phone
• When accidents occurred, I had to find a nearby driver that could rescue the people on that particular bus
• If drivers were running late, I would reach out to nearby drivers to allow for smooth arrival times Front Desk Receptionist
Retro Fitness - Brooklyn, NY
April 2016 to October 2018
• Collecting payments, renew memberships and resolve billing addresses
• Scheduled personal training sessions and maintained/updated appointment calendar
• Provided potential customers with up to date promotions, and send out email blasts Crew Member
Shake Shack - Brooklyn, NY
August 2014 to July 2016
• Preparing food
• engaging with customers, providing a hospitable work environment Cashier
Forever 21 - New York, NY
September 2012 to August 2014
• Received and inspected merchandise
• responsible for handling cash
Education
diploma
South Brooklyn Community High School - Brooklyn, NY 2008 to 2012
Skills
• Logistics
• Dispatching
• Clerical experience (1 year)
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