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Solution Architect Siebel

Australian Capital Territory, Australia
February 21, 2022

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Nishat Hafiz

Sr. Software Solution Architect

Ph#: +923*********


Skype: Nishat.hafiz1


I am experienced resource skilled to build project’s teams, ensure Project Management best practices & delivery, and provide solution design as per client requirements.

I have been providing technical and business assistance to projects by writing Scope & project schedule documents, design guidelines, conducting design & architecture reviews, and code walkthroughs; this includes client onsite communication, requirement analysis, time & cost and resource requirements estimations, project planning & tracking, UAT, issue’s resolution, and release management.

15 years of work experience of local and international IT industry, have delivered projects using agile for client in North America, KSA, UAE, Bangladesh, KSA, Lebanon, and Pakistan.

Experienced in project management, team building, and resource planning and providing consulting services in business and technical areas.

Can manage multiple team remotely located in different regions.

Have worked with software consulting companies providing solutions to multiple industries mainly Telco and financial organizations as Technical Project Manager.

A professional with multiple CRM and core banking solutions implementations.

Have experience of Siebel CRM solution integration with Temenos core banking system and other back office solutions.

Have expertise in business process automation, process designing and implementation.

Have competent expertise in software requirement gathering, writing functional specification and gap analysis.


Ability to manage multiple projects with agile and waterfall methodologies.

A certified CRM professional; certified in oracle Siebel and Microsoft dynamics technologies.

Skilled in business functions within both consulting, vendor and clients.

In depth knowledge of CRM technologies and core banking solutions.

A leader and team player and a manager to work with multiple teams.

Good learner and ready to absorbed new technologies.

Focused, consistent and dedicated professional.


Practice lead management, sales, project management, Business Analysis, solution design, problem solving and client communication.


Successfully delivered many projects within time and budget, and have won many projects in presale phase with multiple organizations.

Successfully lead three teams & upgraded CRM Siebel at Mobilink Telecom.

Successfully load balanced call center application on multiple application servers & resolved production issues at Byblos Bank Biuret.

Developed customized driver for CTI Integration using C++.

Successfully delivered complex business requirement product, prices, quote and order for EATON manufacturing.

Have implemented CRM solution for CAD, collection, and wealth management for Pak Kuwait investment.

Successfully implement CRM contact center, collection, and SFA at Atlas Bank (Pvt) LTD, Faysal Bank (Pvt) LTD, Orix (Pvt) Ltd.

Successfully implemented T24 core banking solutions for JS Bank.


Have hands-on experience with following salient exposures:


Power platform, MS project, MS Visio, MS Office,

IIS, IBM Web Sphere, IBM MQ Series, MS Visio, Minitab, and Electronic Work bench

Siebel CRM Premises 8.1, 7.8, dynamics 365, MS CRM Dynamics 2011,4.0 & 3.0, Siebel CRM OnDemand

Temenos T24 R7, Jbase and Web Sphere MQ

Power BI, Actuate Reports, BI reports, SQL Server reporting services, crystal reports

Languages: C#, Visual Basic 6.0, Java, C, C++, SQL, Assembly, SAS, and Prolog, jBase, ASP.Net, Atlas, VBScript, HTML, and XML

Databases: SQL Server, and Oracle.


Have worked with following organizations:

Solution Architect at Transpire Tech Canada (freelance)

Freelancing at CRM Consultants (2016-continue )

AVP CRM at TechVista Systems Ltd Dubai(Oct 2016 -Nov 2016)

Self-employed( August 2015 – Oct 2016)

Practice head at Inbox Business Technologies Pvt Ltd (Feb2014 – July 2015)

Siebel Solution Architect at Addvantum Innovative Technology (October2013 – Feb2014)

Self-employed Consultant (March 2012-Cont)

Siebel Solution Architect at Sakonent Enterprise CRM 2.0 Consulting Services(Nov 2011-Feb 2012)

Sr. CRM Consultant at eAccess Group Ltd (May 2008- Oct 2011)

Sr. Temenos Consultant/Team Lead at Sapphire Consulting Services (June 2007- May 2008)

CRM Consultant/Software Engineer at Hambra Consulting Corporation/Sakonent ( June 2006- July 2007)

CRM Consultant/Software Engineer at 5Calliance ( June 2005- June 2006)

CRM Consultant/Software Engineer at Stanley Telecom ( Dec 2004- July 2005)

Worked on following Offshore and Onshore Projects

Client Name

Implementation date


SalemBalHamar (demo)

November 2021

Dynamics 365

Salam Store Qatar (Dashboard Demo)

September 2021

Power BI

Upper Canada District school board

August 2021

Technical Proposal

MSI CRM Canada

July 2021

CRM Dynamics

Royal Commission KSA

Jan 2017

Siebel CRM

Etisalat UAE

Oct 2016 -Nov 2016

CRM Dynamics

Confidential-Industry Manufacturing-(USA)

Aug 2015- to date

Siebel Technology

United Electronics eXtra-KSA

Feb 2015–July 2015

Siebel CRM

GrameenPhone Telenor-Bangladesh

Feb 2015– July 2015

Siebel CRM

Mobilink GSM Pakistan

March 2014–Feb 2015

Siebel CRM

Gasco (KSA)

Oct 2013–Feb 2014

Siebel CRM

ERP Solution

April 2013 – Oct 2013

.net Solution

Byblos Bank (Lebanon)

March 2012 – Oct 2013

Siebel CRM


Aug 2012 – Oct 2012

CRM Dynamics


March 2012 – Aug 2012

CRM Dynamics


Nov 2011 – Feb 2012

Siebel CRM

eAccess(Mobile banking)

Aug 2009 – Sep 2011

JPoss, Java, ISO 8583

Pak Kuwait Investment Company

Dec 2009 – July 2011

Siebel CRM


Dec 2009 – April 2009

C++ driver

Atlas Bank Ltd

June 2008 – April 2011

Siebel CRM

Faysal bank Ltd

June 2008 – April 2011

Siebel CRM


June 2008 – April 2011

Siebel CRM

JS Bank

June 2007 – June 2008

T24 Temenos

Burnham Nationwide (USA)

April 2007 – June 2007

Siebel CRM


Jan 2007

Siebel CRM

Equinox (USA)

Dec 2006

CRM Dynamic

Siebel CRM On Demand (USA)

Oct 2006– Nov 2006

On Demand

Hambra Call Center

Aug 2006 – Oct 2006

Siebel CRM

5C Alliance

June 2005

RightNow CRM


Dec 2004

card payment

Established CRM Practice in multiple organizations

Participated in Team building, team management, Project Management, Project Planning, Design, Development, Configuration and Deployment.

Worked on Siebel Application: Siebel Telecommunication, Siebel Energy, Retail, Sales, Financial Services, Call Center, Partner Portal, eServices, Channel Partner, eCustomer.

Worked on Siebel Modules/Objects: Retail, Telecom, Financial Account, SFA, Credit Finance, Wealth Management, Collection, Account, Contact, Service Request, Quote, Order, Invoice, Payment, warranties, Complaint, Activity, Callreport, Web Services, Business Services, Work Flows, Assignment Manager, ADM, Audit Trial, User Preferences, State Model, Proposal, Correspondence, and Commercial Loan Request.

Worked on T24 Temenos solution


Master of Computer Science (University of Karachi batch 2003-2004) (1st division)

Post Graduate Diploma in CSIT (NED University batch 2001-2002)

Bachelor in commerce (Sr. Patrick's College 1999)


Microsoft Certified Technology Specialist -Microsoft Dynamics CRM Customization and configuration

Oracle Certified Expert Siebel 8 Consultant


Power Apps

April 2021- May 2021

Siebel Core consultant 7.8

June 2006 – August 2006

Temenos T24 Training

June 2007 – July 2007

Siebel Core consultant 8.0

May 2010 – May 2010

MSCRM Dynamics 4.0

May 2011 – May 2011



Travel to

Travel From

Byblos Bank

Biuret Lebanon

Karachi Pakistan



Karachi Pakistan


Father’s Name

Muhammad Hafeez

NIC number






Marital status


Language can speak and Write

Urdu and English



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