Solution Architect Siebel
Resume:
Nishat Hafiz
Sr. Software Solution Architect
Ph#: +923*********
Email: ********@*******.***
Skype: Nishat.hafiz1
linkedin.com/in/nishat-hafiz-19b4973
Summary:
I am experienced resource skilled to build project’s teams, ensure Project Management best practices & delivery, and provide solution design as per client requirements.
I have been providing technical and business assistance to projects by writing Scope & project schedule documents, design guidelines, conducting design & architecture reviews, and code walkthroughs; this includes client onsite communication, requirement analysis, time & cost and resource requirements estimations, project planning & tracking, UAT, issue’s resolution, and release management.
15 years of work experience of local and international IT industry, have delivered projects using agile for client in North America, KSA, UAE, Bangladesh, KSA, Lebanon, and Pakistan.
Experienced in project management, team building, and resource planning and providing consulting services in business and technical areas.
Can manage multiple team remotely located in different regions.
Have worked with software consulting companies providing solutions to multiple industries mainly Telco and financial organizations as Technical Project Manager.
A professional with multiple CRM and core banking solutions implementations.
Have experience of Siebel CRM solution integration with Temenos core banking system and other back office solutions.
Have expertise in business process automation, process designing and implementation.
Have competent expertise in software requirement gathering, writing functional specification and gap analysis.
Strengths:
Ability to manage multiple projects with agile and waterfall methodologies.
A certified CRM professional; certified in oracle Siebel and Microsoft dynamics technologies.
Skilled in business functions within both consulting, vendor and clients.
In depth knowledge of CRM technologies and core banking solutions.
A leader and team player and a manager to work with multiple teams.
Good learner and ready to absorbed new technologies.
Focused, consistent and dedicated professional.
Specialties:
Practice lead management, sales, project management, Business Analysis, solution design, problem solving and client communication.
Achievements:
Successfully delivered many projects within time and budget, and have won many projects in presale phase with multiple organizations.
Successfully lead three teams & upgraded CRM Siebel at Mobilink Telecom.
Successfully load balanced call center application on multiple application servers & resolved production issues at Byblos Bank Biuret.
Developed customized driver for CTI Integration using C++.
Successfully delivered complex business requirement product, prices, quote and order for EATON manufacturing.
Have implemented CRM solution for CAD, collection, and wealth management for Pak Kuwait investment.
Successfully implement CRM contact center, collection, and SFA at Atlas Bank (Pvt) LTD, Faysal Bank (Pvt) LTD, Orix (Pvt) Ltd.
Successfully implemented T24 core banking solutions for JS Bank.
Skills:
Have hands-on experience with following salient exposures:
Tools:
Power platform, MS project, MS Visio, MS Office,
IIS, IBM Web Sphere, IBM MQ Series, MS Visio, Minitab, and Electronic Work bench
Siebel CRM Premises 8.1, 7.8, dynamics 365, MS CRM Dynamics 2011,4.0 & 3.0, Siebel CRM OnDemand
Temenos T24 R7, Jbase and Web Sphere MQ
Power BI, Actuate Reports, BI reports, SQL Server reporting services, crystal reports
Languages: C#, Visual Basic 6.0, Java, C, C++, SQL, Assembly, SAS, and Prolog, jBase, ASP.Net, Atlas, VBScript, HTML, and XML
Databases: SQL Server, and Oracle.
Experiences:
Have worked with following organizations:
Solution Architect at Transpire Tech Canada (freelance)
Freelancing at CRM Consultants (2016-continue )
AVP CRM at TechVista Systems Ltd Dubai(Oct 2016 -Nov 2016)
Self-employed( August 2015 – Oct 2016)
Practice head at Inbox Business Technologies Pvt Ltd (Feb2014 – July 2015)
Siebel Solution Architect at Addvantum Innovative Technology (October2013 – Feb2014)
Self-employed Consultant (March 2012-Cont)
Siebel Solution Architect at Sakonent Enterprise CRM 2.0 Consulting Services(Nov 2011-Feb 2012)
Sr. CRM Consultant at eAccess Group Ltd (May 2008- Oct 2011)
Sr. Temenos Consultant/Team Lead at Sapphire Consulting Services (June 2007- May 2008)
CRM Consultant/Software Engineer at Hambra Consulting Corporation/Sakonent ( June 2006- July 2007)
CRM Consultant/Software Engineer at 5Calliance ( June 2005- June 2006)
CRM Consultant/Software Engineer at Stanley Telecom ( Dec 2004- July 2005)
Worked on following Offshore and Onshore Projects
Client Name
Implementation date
Technology
SalemBalHamar (demo)
November 2021
Dynamics 365
Salam Store Qatar (Dashboard Demo)
September 2021
Power BI
Upper Canada District school board
August 2021
Technical Proposal
MSI CRM Canada
July 2021
CRM Dynamics
Royal Commission KSA
Jan 2017
Siebel CRM
Etisalat UAE
Oct 2016 -Nov 2016
CRM Dynamics
Confidential-Industry Manufacturing-(USA)
Aug 2015- to date
Siebel Technology
United Electronics eXtra-KSA
Feb 2015–July 2015
Siebel CRM
GrameenPhone Telenor-Bangladesh
Feb 2015– July 2015
Siebel CRM
Mobilink GSM Pakistan
March 2014–Feb 2015
Siebel CRM
Gasco (KSA)
Oct 2013–Feb 2014
Siebel CRM
ERP Solution
April 2013 – Oct 2013
.net Solution
Byblos Bank (Lebanon)
March 2012 – Oct 2013
Siebel CRM
AMFCO
Aug 2012 – Oct 2012
CRM Dynamics
SFMS
March 2012 – Aug 2012
CRM Dynamics
EATON (USA)
Nov 2011 – Feb 2012
Siebel CRM
eAccess(Mobile banking)
Aug 2009 – Sep 2011
JPoss, Java, ISO 8583
Pak Kuwait Investment Company
Dec 2009 – July 2011
Siebel CRM
eAccess
Dec 2009 – April 2009
C++ driver
Atlas Bank Ltd
June 2008 – April 2011
Siebel CRM
Faysal bank Ltd
June 2008 – April 2011
Siebel CRM
Orix
June 2008 – April 2011
Siebel CRM
JS Bank
June 2007 – June 2008
T24 Temenos
Burnham Nationwide (USA)
April 2007 – June 2007
Siebel CRM
BRO (USA)
Jan 2007
Siebel CRM
Equinox (USA)
Dec 2006
CRM Dynamic
Siebel CRM On Demand (USA)
Oct 2006– Nov 2006
On Demand
Hambra Call Center
Aug 2006 – Oct 2006
Siebel CRM
5C Alliance
June 2005
RightNow CRM
Stanley
Dec 2004
card payment
Established CRM Practice in multiple organizations
Participated in Team building, team management, Project Management, Project Planning, Design, Development, Configuration and Deployment.
Worked on Siebel Application: Siebel Telecommunication, Siebel Energy, Retail, Sales, Financial Services, Call Center, Partner Portal, eServices, Channel Partner, eCustomer.
Worked on Siebel Modules/Objects: Retail, Telecom, Financial Account, SFA, Credit Finance, Wealth Management, Collection, Account, Contact, Service Request, Quote, Order, Invoice, Payment, warranties, Complaint, Activity, Callreport, Web Services, Business Services, Work Flows, Assignment Manager, ADM, Audit Trial, User Preferences, State Model, Proposal, Correspondence, and Commercial Loan Request.
Worked on T24 Temenos solution
Education:
Master of Computer Science (University of Karachi batch 2003-2004) (1st division)
Post Graduate Diploma in CSIT (NED University batch 2001-2002)
Bachelor in commerce (Sr. Patrick's College 1999)
Certification:
Microsoft Certified Technology Specialist -Microsoft Dynamics CRM Customization and configuration
Oracle Certified Expert Siebel 8 Consultant
Training:
Power Apps
April 2021- May 2021
Siebel Core consultant 7.8
June 2006 – August 2006
Temenos T24 Training
June 2007 – July 2007
Siebel Core consultant 8.0
May 2010 – May 2010
MSCRM Dynamics 4.0
May 2011 – May 2011
Travel:
Client
Travel to
Travel From
Byblos Bank
Biuret Lebanon
Karachi Pakistan
Etisalat
Dubai
Karachi Pakistan
Personal:
Father’s Name
Muhammad Hafeez
NIC number
Domicile
Karachi
Gender
Female
Marital status
Married
Language can speak and Write
Urdu and English
Nationality
Pakistani
Contact this candidate