Customer Service Scheduling Manager

Cindy Tatum

Mobile Phone: 404-***-****

E-mail: *********@*****.***

WORK EXPERIENCE

Real Floors

Customer Service Representative

December 2020 – Present

Managing a high-volume workload of customer phone calls and emails

Keying Customer and Sales representative orders

Scheduling installations using Insight scheduling system

Using RFMS editing software to update orders

Managing customer and Account Executive orders using Zendesk

Coordinating repairs and quality assurance visits

Communicating with properties to ensure the correct product is ordered and installed

Relaying any special instructions to the installers to ensure a proper installation

Working with the warehouse to maintain adequate stock levels

Providing customers with timeframes for product delivery and installer arrival time

The Painting Company

Scheduling Manager

March 2018 – April 2020

Management

Coordinating the residential and commercial crew schedules using Cork CRM software

Outstanding Customer Service

Calling leads and getting them scheduled for estimates

Adjusting contracts for customers to add on services

Maintaining Accounts Receivable

Updating Profit and Loss Reports

Contacting customers to set up their painting services

Collecting deposits and final balances

Updating commissions sheets for the sales team

Taking customer leads

Inputting employee and painter payroll

Accounts Receivable

Quality Control

Meeting weekly and monthly goals for deposits and production dollars

Following up with customers after their job has been completed to ensure satisfaction and schedule and touch ups as needed

Operations Manager

December 2017 – March 2018

Dynamic Retail Promotions

Administrative-Logistics

Customer service

Answering telephones

Taking phone orders and online product orders

Shipping merchandise to customers and company representatives

Building the inventory and accounting systems used by the company

Maintaining accurate inventory of the products in the warehouse

Loss Prevention Agent

March 2007 – October 2017

Rite Aid Atlanta and Chattanooga Markets

Retail

Overseeing multiple store locations and approximately 50+ associates

Proven techniques in reducing shrink in my district by 40%

Working with company Leadership to create new programs and traveling to other markets to train the Asset Protection teams on how to implement them

Attended and Graduated from the Leadership Development Program for emerging leaders

Assisted in the development of a new inventory preparation program along with the pilot of the program and the training both APAs and APDMs

Issuing civil restitution and prosecuting shoplifters

Responding to EAS alarms and logging each alarm occurrence

Installing CCTV surveillance systems, monitoring CCTV

Gathering evidence for internal and external cases and building internal cases against employees

Interviewing and training new Loss Prevention Agents and Loss Prevention Mangers

Auditing stores to ensure they are following loss prevention policies and procedures and are in compliance with company standards

Assisting customers in the store to provide an exceptional shopping experience

Conducting Cash Log Audits to ensure proper cash handling procedures are being followed

Loss Prevention Supervisor

December 2011 – May 2012

Kohl’s Department Stores Milton, Ga

Retail

Certified as an Operational Expert

Reduced store shrink by 10% by coaching and training associates on shrink indicators

Interviewing dishonest associates after building cases against them

Maintaining all Safety policies

Developing and implementing programs to reduce shrink and control shortages in the store

Surveillance and apprehensions of external theft suspects

Audits of operational procedures such as shortage procedures, inspections of cash variances, store safety issues, etc.

Training new loss prevention supervisors

Providing superior customer service

Assistant Store Manager

August 2004 – December 2007

Eckerd Marietta, GA

Excellent Customer Service

Store opening and closing procedures

Cash handling

Cash Audits and Logs

Employee scheduling and Payroll

Merchandising

Recruiting and training new associates

Working with vendors to ensure adequate stock levels

Carrying out directives from the Store Manager

Inventory Control

Shrink Reduction

Education

Chattahoochee Technical College

Criminal Justice with Applied Sciences

Acworth, Georgia 30102

SKILLS

Private Personal Trainer

Wicklander - Zulawski Certified in Interrogation and Interviewing Techniques

Microsoft Word Proficient

Microsoft Excel Proficient

Microsoft Access Proficient

References

Brian Panui 770-***-****

Sabrina Phillips 404-***-****

Laura Heuss 779-***-****

Contact this candidate