Desktop Support Public Works

CURRICULUM VITAE OF MAPAKISO BOTIPE

PERSONAL INFORMATION

MAIDEN/SURNAME : Botipe

NAME : Mapakiso Elisa

ADDRESS : ***** ***** *

: Bloemfontein

POSTAL CODE : 9323

EMAIL : ***********@*****.***

CONTACT NUMBER : 079-***-****

DATE OF BIRTH : 1990-08-24

ID NUMBER : 900-***-**** 087

GENDER : Female

NATIONALITY : South African

RACE : African

RELIGION : Christian

HEALTH : Good

DRIVERS LICENCE : Code C1

CRIMINAL RECORD : None

LANGUAGE PROFICIENCY

LANGUAGES

SESOTHO

ENGLISH

SPEAK

GOOD

GOOD

READ

GOOD

GOOD

WRITE

GOOD

GOOD

EDUCATIONAL QUALIFICATIONS

SCHOOL EDUCATION

NAME OF SCHOOL : Rainbow High

HIGHEST GRADE : 12

YEAR : 2008

TERTIARY EDUCATION

1.NAME OF INSTITUTION : Central University of Technology

NAME OF QUALIFICATION : National Diploma Information Technology

YEAR OBTAINED : 2013

2.NAME OF INSTITUTION : Netcampus

NAME OF QUALIFICATION : Microsoft Certified Solutions Expert

YEAR OBTAINED : 2018

3.NAME OF INSTITUTION : Central University of Technology

NAME OF QUALIFICATION : B.Tech Business Administration

YEAR OBTAINED : 2020

WORK EXPERIENCE

1.Name of Organization : Infoverge

Position : IT Infrastructure Intern

Duration : June 2021- August 2021

DUTIES

oMicrosoft 365 Installation, activation and Support

oMicrosoft Teams Installation and sign in

oOnedrive Installation and sign in

oOperating System Upgrade to Windows 10

oInstallations on Mac Devices

2.Name of Organization : Innovation Hub

Position : IT Infrastructure Intern

Duration : December 2020- May 2021

DUTIES

oMicrosoft 365 Installation, activation and Support

oMicrosoft Teams Installation and sign in

oOnedrive Installation and sign in

oOperating System Upgrade to Windows 10

oInstallations on Mac Devices

3.Name of Organization : BCX Bloemfontein

Position : IT Data Delivery Intern

Duration : September 2019- November 2019

DUTIES

oData extraction from one Server to another

oWorking with CCP extracting data monthly

oHealthWindow extracting data daily

oQlikView extracting data daily

oDoing QlikView Report

4.Name of Organization : Simply Tech Solutions

Position : IT Support Intern

Duration : May 2019- August 2019

DUTIES

oTender filling

oDoing invoices and Reports

oSchool visits, checking their infrastructure

oSetting up workstations and network

oWi-Fi Connections

5.Name of Organization : Adelaide Tambo Library Bloemfontein

Position : IT Support Intern

Duration : December 2017- November 2018

DUTIES

oENQUIRIES

oNEWSPAPERS

oCOMPUTERS

oSHELVING

oDOING LOOSE LEAFS

6.Name of Organisation: Public Works and Infrastructure Bloemfontein

Position : Desktop Support Intern

Duration : December 2016-November 2017

DUTIES

oNetworking - setting up network and emails, resolving network issues and email problems.

oInstalling and configuring computer hardware, software, operating systems and applications

oInstalling printers (network and desktop) and resolving printer faults

oConnecting clients to scanners and VOIP telephone.

oInstalling, configuring, monitoring and maintaining transversal systems (Logis, BAS, Persal)

oTalking to clients through a series of actions either face-to-face or over phone to help with their queries and also using remote desktop connection system to remotely help them.

oReplacing parts as required and setting up workstations.

oSetting up new user’s accounts, profiles, dealing with password issues and unlocking user accounts.

oProviding support, including procedural documentation and relevant reports

oFollowing written instructions to repair a fault or set up a system

oResponding within agreed time limits to calls

oSupporting the roll out of new applications

oPrioritising and managing many open calls at one time

oRapidly establish a good working relationship with clients

oTesting and evaluating new technology

oPlanning and under taking scheduled maintenance upgrades

oAnti-virus installation and upgrade.

oDeployment of computer manually and via console management system.

SKILLS AND COMPETENCIES

Teamwork.

Responsibility.

Commitment to career.

Decision making.

Communication.

Leadership

Trustworthiness

Problem Solving

COMPUTER LITERACY

Operating systems(Windows XP, Windows 7, Windows 8,Windows 10, Linux)

Microsoft Office(2003,2007,2010, 2013, 2016, Office 365)

XML, C#, Java, SQL Server Management, Android

REFEFENCES

1.Name : Story Lephuthing

Company : Public Works and Infrastructure

Contacts : 073-***-****/ 051-***-****

2.Name : Emmanuel Molibeli

Company : Adelaide Tambo Library

Contacts : 072-***-****/ 051-***-****

3.Name : Madeleine Blume

Company : Business Connection (BCX)

Contacts : 083-***-****/ 051-***-****

4.Name : Lydia Maphanga

Company : Infoverge

Contacts : 083-***-****/ 064-***-****

Contact this candidate