Development Director Office Manager

Karen Strellish

*** * *** **. **** Wyoming, PA **644

570-***-**** *******@*******.***

RELATED EXPERIENCE

Jan-Pro of NEPA, Wilkes Barre, PA Mar. 2018 – Present

Business Development Director

Act as lead of franchise sales for Regional Director, includes entire process from responding to inquiries and franchise informational presentations to the final sale and training of new franchisees

Oversee sales department and coordinate inside and outside sales to increase Jan-Pro market penetration

Post relevant material to Jan-Pro of NEPA Facebook and Instagram accounts to attract potential franchisees and clients

Provide daily support to operations department through reporting, problem solving, and strategic planning

Responsibilities extend beyond sales and operations to include ad hoc projects, business decision-making, and hiring new team members

Jan-Pro of NEPA, Wilkes Barre, PA Sep. 2011 – Mar. 2018

Office Manager

Accounts Receivable: Responsible for collection of delinquent payments including contacting customers and devising payment plans

Oversaw daily office operations including staffing, scheduling and supply management

Received inbound calls and directed to appropriate department

Scheduled appointments for the president and office staff and organized team calendars

Exhibited high levels of customer service when communicating with existing and prospective clients

Responsible for training new office support staff

Jan-Pro of NEPA, Wilkes Barre, PA Aug. 2010 – Sep. 2011

Inside Sales Manager

Responsible for developing customer base through business to business contact and setting sales appointments

ADDITIONAL WORK HISTORY

Mary Kay Cosmetics; Independent Beauty Consultant 1998 – Present

EDUCATION

Wilkes University, Wilkes Barre, PA

Bachelor of Arts in Elementary Education

Affiliations

Women’s Network, Pittston Chamber of Commerce; Pittston, PA

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