Shivani Kaul

Experienced IT professional with over 6 years working with financial systems. Excellent analytical and technical expertise in mainframe and distributed platforms. Strong analytical, problem solving and user acceptance testing skills.

adqa32@r.postjobfree.com 998-***-**** Chandigarh, India linkedin.com/in/shivani-kaul-0909b7185 WORK EXPERIENCE

Technology Analyst

Infosys

01/2018 - Present,

Morgan Stanley is one of the largest Investment Banks in India. Its head Quarters are in New York, US.

Expertise in managing various applications for critical customer applications in GBT(Global Banking Technology) area in Morgan Stanley Bank and working in Agile scrum, SRE, Azure-Cloud basics methodologies

Key responsibility is to enhance the existing application. Perform day to day functions such as running the existing programs, writing or editing code, testing and documentation, to solve the tickets and keep the ticket count to lowest possible

Involved in ITIL processes including Incident, Problem and change management

Deploy, test and support the change in live environment. Support all phases of changes in test environment and create release package for the designated service

Worked in support activities as per the production support plan and manage any activities related to application performance, debugging, application/batch failures etc. that may arise

Respond and conduct analysis of issues assigned, implement the most optimal solution, manage stakeholder communication and close the issues in order to ensure support availability as per agreed SLA's Senior Systems Engineer

Infosys

11/2015 - 01/2018,

Main responsibilities are to keep the Batch flowing, to look into any production Abends and provide the resolution for same. Follow up with different Vendors in case of any delays. Handle BAU requests and to provide the resolution as soon as possible via Service Now Tickets. Worked on one of the major application AAA (Active assets account and Amex cards).Created new job that will run successor to margin existing job which will send email confirmation with total amount and number of transactions processed to stakeholders once the payroll file is processed.

Similarly created many jobs as requested by business users and worked on enhancements

Perform RFB checks so that the system runs smooth and troubleshoot issues if any. Involved unit testing in QA regions and in production install activity for the project

Involved in post-production activity (Run Verification) for the project and actively participated in client meetings and squad calls EDUCATION

Bachelor of Engineering, Electronics and

Communication

Chitkara University

08/2011 - 07/2015, Solan

7.18/10

SKILLS

Mainframe Cobol JCL DB2 Service Now

Comet SPUFI File-Aid INFOX TWS

TOM Splunk JIRA Data analysis

Changeman RAA Sterling Alert Autosys

PERSONAL AND TECHNICAL

TRAITS

PERSONAL AND TECHNICAL TRAITS

Infosys

Adept in end-to-end development of software product from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation Ability to multi-task, work under tight deadlines and also work with minimal supervision.

Efficient analytical & planning skills with abilities in working in teams for achieving organizational goals

Technical expertise in all the phases of Software Development Lifecycle (SDLC)entailing requirement

Good communication and inter-personal skills that helps in issue reporting and interacting with onsite

Strong believer of team-work and knowledge sharing. ACHIEVEMENTS

Title/Award Name

Name of the institution that issued/awarded it

LANGUAGES

English

Full Professional Proficiency

Hindi

Full Professional Proficiency

INTERESTS

Travel Music Dancing/Badminton

Achievements/Tasks

Morgan Stanley,US(Cash Management)

Courses

Tasks/Achievements

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