Customer Service Assistant Manager

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION & REFERENCES FURNISHED UPON REQUEST

DAWN COLE

**** **** ******* ****** ****** Boulevard Manhattan, New York, NY 10026 Cell: 646-***-**** - **********@*****.***

Competent, dedicated and results oriented management professional with outstanding financial experience. Excellent at all aspects of collections, cash application, cash management.

Operations Expertise

Client Relations

Account Reconciliation and Cash

Applications

Analytical Problem Solving

Customer Service

12/2001 to 06/2017 Accounts Receivable - Collections Assistant Manager Tri-State Employer Services, Inc. – New York, New York, United States Oversee team of Coordinators to manage workflow, coordinate assignments to meet deadlines and drive accounts receivable and collection initiatives aimed at reducing loss, minimize exposure to risk, increase cash flow and meeting the objectives of the company. Monitored and reconciled all cash application functions. Effectively manage accounts receivable detail ledger to ensure correct account coding, timely and accurate invoicing and proper month-end accruals and balancing.

Solid experience with factoring companies- Wells Fargo Business Credit & Amerisource. Review and maintain Accounts Receivable Aging, recommend debit or credit memo's when required ( along with appropriate backup for adjustment ). Continuously implement best practices and efficient/cost-effective operations. Identify root cause and implement corrective procedures to reduce unapplied and misapplied payments.

Review and approve daily cash application payments registers for each system to ensure balancing to daily bank statements.

Performed month end balancing of posted cash.

Analyzed delinquent accounts and prepared reports on highest risk accounts to ensure effective management of accounts receivable and compliance. Maintained client contact to resolve discrepancies and ensure prompt resolution and payment.

Manage billing and accounts receivable efforts for the company and it's subsidiaries. Conducted staff meetings to review key accounts, A/R issues, strategy and workflow. Ensure staff is properly cross trained on account coding, bill payment, account reconciliations and supporting schedules to ensure appropriate coverage. Preformed supervisory duties including interviewing, hiring, training, evaluating job performance.

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