Center Representative Customer Service
Resume:
Tawna Pratt
Lawrence, KS *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Call Center Representative
Maximus Federal (Medicare) - Lawrence, KS
March 2018 to October 2020
Answered calls in a timely manner. Took classes to educate myself on the laws and rules of Medicare. Enjoyed my job very much. Loved working with people . Picker and Packer
American Eagle Outfitters - Ottawa, KS
October 2019 to July 2020
Packed in a timely manner and learned all aspects of the warehouse business. Professional House Cleaner
Pratt Cleaning service
May 2017 to July 2019
Worked in several homes cleaning. I am very though. Had a good relationship ship with all clients. I cleaned all my clients homes with pride and was happy to do it. Home Health Aide and Housekeeper
March 2004 to April 2018
I have cleaned homes for several years. I am very detail oriented. I will pay close attention to detail Daycare Assistant
Happy Days Day Care - Beaumont, TX
April 2013 to October 2014
Helped teachers with project for toddlers. Took care of of infants. Changed diapers and helped the teachers with what need to be done.
Education
High school diploma
Spring High School - Spring, TX
August 1990 to June 1994
High school diploma
Skills
• Cleaning Experience
• Packaging (5 years)
• Shipping & Receiving (5 years)
• Warehouse Experience (5 years)
• Order Picker (5 years)
• Microsoft Word (8 years)
• Quality Inspection (5 years)
• Customer service (8 years)
• Documentation review (8 years)
• Assembly (5 years)
• Quality Assurance (5 years)
• Load & Unload (5 years)
• Time management (5 years)
• Medical Records (9 years)
• Residential Cleaning (8 years)
• Manufacturing (4 years)
• Daycare (4 years)
• Infant Care
• Toddler Care
• Childcare
• Quality Control
• Home Care
Assessments
Attention to detail — Completed
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Reliability — Proficient
February 2021
Tendency to be dependable and come to work
Full results: Proficient
Cleaner fit — Highly Proficient
April 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Customer service — Completed
April 2021
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Familiar
August 2021
Responding to customer situations with sensitivity Full results: Familiar
Warehouse associate — Proficient
September 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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