Customer Service

ANN WINNIE MURUGI

P.O BOX ****-*****, Nakuru

Tel: +254*********

*********@*****.***

PROFESSIONAL PROFILE

SKILLS ACQUIRED DURING MY TRAINING

A professionally trained Travel professional who is looking for an entry level position. Dedicated to providing helpful service to clients. Determined team player who strives to deliver quality service. Looking to further develop my abilities in a busy organisation that prides itself in providing excellent customer service

Excellent interpersonal and customer service skills to be able to interact with clients in a professional manner

Good communication skills with the ability to communicate with customers at all levels

Ability to adapt quickly to fast paced environment

Strong attention to detail and accuracy

Knowledge of reservation systems IATA rules and basic faring

Ability to build trust while being reliable and dependable

Team player.

Ability to deal with people from different backgrounds.

Ability to remain courteous in stressful situation

Ability to speak English and Swahili fluently

WORK EXPERIENCE

EDUCATION AND TRAINING

COUNTY GOVERNMENT, TOURISM DEPT, NAKURU Jan 2020 – March 2020

Intern

Duties:

Filing of documents

Events organizing

Receiving guests and processing their requests

Attending meetings on behalf of the senior officials

Updating reports on events

INTER - AIRLINES VISA AND TRAVELS August 2019 to November 2019

Intern:

Duties:

Booking tickets

Receiving telephone calls

Develop relationships with clients and agencies through day-to-day interactions

Handle all customer requests to ensure overall customer satisfaction

KENYA UTALII COLLEGE September 2018 to March 2019

Travel Agency Techniques Consultant Level

KENYA UTALII COLLEGE March 2018 to August 2018

Travel Agency Techniques Foundation Level

INTERESTS

REFEREES

MENENGAI HIGH SCHOOL January 2014 to November 2017

Kenya Certificate of Secondary Education Level

OUR LADY OF MERCY PRIMARY SCHOOL SOUTH B January 2005 to November 2013

Kenya Certificate of Primary Education Level

Socializing

Traveling

Swimming

Reading

GEOFFERY THUKU MACHARIA EVANS NDUATI

Manager Abercrombie & Kent Kenya Lecturer Kenya Utalii College,

P.O Box 56787 – 00200 P.O Box 31052 - 00600

NAIROBI. NAIROBI.

Phone: +254********* Phone: +254*********

Email: **********@*****.*** Email: *******@******.**.**

Contact this candidate