Customer Service Account Coordinator

YingWen(Amenda) Bi

Hayward, CA ***** Phone: 510-***-**** **********@*****.***

Skills

Bilingual: perfectly fluent in

Chinese and English.

Excellent written and oral

communication skills in both

languages

Outstanding research and

analytical skills

Knowledgeable in business

principles such as accounting,

and management

Excellent computer skills,

including Excel and database

management, MS Office Suite

Fast learner, working well under

pressure, and communicating

ideas clearly and effectively

Familiar with filing

SQL, Oracle, Excellent

excel skills

Outstanding customer service

skills

Detail Oriented and Organized

Flexible, helpful, positive and

professional

Excellent inventory management

Professional Experience

Asus (From Nov-2016 to Now)

Inventory Account Coordinator:

Review daily ASP inventory

Arrange Shipmnents for Ewaste pallet

Monitor ASP Shipment receiving POD

Review and resolve abnormal inventory with ASP

Create Sales Order to charge ASP for discrepancy

Coordinate and monitor shipments for OPBG replacement process

Monitor ASP inventory for Charge quotation RMA

Collaborate with Customer Service teams to better meet customer needs

Monitor inventory processes to ensure HQ rules to RTV, bidding, or recycle are being followed.

Assist with reverse logistics operations

Daily communication with service partners to ensure company interests are met Supermicro (From Apr-2015 to Nov-2016)

Operation assisting

Perform manage packing materiels

Quanta Computer(Contractor, 40hrs Staffing) -Fremont, CA(From Oct-2011 to Apr-2015 ) Office assisting; sort floor manager

High skilled in delivering, sorting and receiving merchandise Assist managers in checking shipments and purchase orders Organize customer profiles

Serve and communicate with customers from overseas as well as local customers Organize, verify, and analyze large amount of numerical data Data researching using Excel and other office tools Familiar with Excel functions

Load and unload shipments with speed and care

Education

GuangZhou University, China

Major: Accounting-2005

San Francisca State University

Major: Accountancy (2021 on going)

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